Customer Advisor - Argos

Sainsbury’s Group; Chorley; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Discount card

Free food and drinks

Generous holiday entitlement

Pension matching

Share schemes

Shopping discounts

Wellbeing support

Job summary

Sainsbury’s Group is recruiting an Argos Colleague in Chorley to deliver outstanding customer service at tills, on collection points and across the shop floor. You’ll assist customers, process payments and refunds, and share knowledge on financial services where relevant.

Build product knowledge, provide recommendations, and thrive in a fast-paced environment as part of a collaborative team. The role emphasizes inclusivity and development opportunities with strong store-based benefits.

Qualifications

• Friendly and welcoming with enthusiasm for helping customers.
• Comfortable discussing financial services when buying products.
• Thrives in fast-paced, high-energy environments and teamwork.
• Open to learning new skills and using digital tools.

Responsibilities

• Deliver excellent customer service on tills, website screens and collection counters.
• Collect products from stock area, take payments and process refunds.
• Assist customers on the shop floor and answer questions, with product advice.
• Develop knowledge of products, services and promotions to offer recommendations.
• Support in stock room when store is quieter.

Skills

Friendly demeanor

Customer service oriented

Excellent communication

Team player

Flexible and adaptable

Tech-savvy

Job description

• Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shopfloor and at the collection counter
• Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products and process refunds
• Be present on the shop floor helping customers with questions and provide advice on a wide range of products - supporting in the stock room when the store is quiet
• Build great knowledge about our products, services and promotions to help provide recommendations

What makes a great Argos Colleague:

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Comfortable talking to customers about our financial services when buying certain products
• Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
• Always prepared to work flexibly and productively to a high standard across the store when needed - you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Embraces using new digital tools and technology to do your job brilliantly
• Have great attention to detail, keeping the store clean and clutter free to create the best shopping experience for our customers

An inclusive place to work and shop

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here. As part our commitment as a Disability Confident Leader, all candidates will have the opportunity to be offered an interview through our online assessment which will prioritise those candidates who achieve the highest score and therefore most closely match the essential criteria for the role. Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.

We truly value our colleagues and provide market-leading benefits and training to reflect that:

• Discount card - 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension - we'll match between 4-7.5% of your pension contributions
• Sainsbury's share schemes - buy Sainsbury's shares at discounted prices
• Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues