Customer advisor Apprentice

GTG Training Limited; West Bromwich; On-site; GBP 8,300 - 12,000; Full time

Benefits offered by this job

Career development

Level 2 qualification

30 days holiday rising to 33

Cycle to Work scheme

Employee discounts

Job summary

GTG Training Limited offers Renault Trucks Apprenticeship Programme in Tipton for a Parts/Trade Supplier apprentice. You will learn to order parts, process transactions, and support customers, gaining a Level 2 qualification in Vehicle Parts/Trade Supplier over 15 months including EPA.

This role emphasises teamwork, accuracy, and great customer service. Participants gain hands-on experience across parts ordering, returns, invoicing and stock checks, with exposure to service desk coordination and

Qualifications

• Minimum 5 National 5s (Grade C/4 or above) in English and Maths

Responsibilities

• Helps customers order the right parts for their vehicle, face to face and over the phone
• Give quotes for parts
• Help solve any customer problems
• Process sales transactions, including raising invoices and credits for goods supplied and handling returns
• Co-ordinate with other departments, such as the service desk and the workshop
• Compile parts from job cards for repairs being carried out in the workshop
• Ensures they have current product knowledge

Skills

Good communication skills

Good IT skills

Teamwork

Attention to detail

Willing to learn

Education

National 5 English and Maths (minimum 5)

Job description

Join the Renault Trucks Apprenticeship Programme Today and Be Tomorrow's Driving Force!

Location

Tipton

Monday to Friday 40 hour week

Hourly pay

APPRENTICE LEVEL: Level 2 Qualification in Trade Supplier

DURATION: 15 Months including EPA.

RT Commercials is one of the leading truck manufacturers offering the provision of Transport Solutions. With the continued growth of the RT Commercials product, winning awards and ongoing market launches of a wider Electric Truck and Van portfolio, we have a fantastic opportunity for someone early in their career, someone looking to change career or a school leaver, to join our Parts Team,as a Parts/Trade Supply Apprentice.

This dedicated 15 month programme is delivered with GTG and will help you build your knowledge and skills to become a great Parts Advisor. You'll learn how to give a great customer experience, ordering parts to customers, processing returns and payments and carrying out stock checks.

This is us, your new colleagues

With this Parts/ Trade Supplier apprentice, you'll get involved in everything we do and gain lots of hands-on experience throughout your apprenticeship.

What does a Parts/ Trade Supplier do?

• Helps customers order the right parts for their vehicle, face to face and over the phone
• Give quotes for parts
• Help solve any customer problems
• Process sales transactions, including raising invoices and credits for goods supplied and handling returns
• Co-ordinate with other departments, such as the service desk and the workshop
• Compile parts from job cards for repairs being carried out in the workshop.
• Ensures they have current product knowledge

What can we offer you?

• Career development and support from day one
• Level 2 qualification in Vehicle Parts/ Trade Supplier
• 30 days holiday (including Bank Holidays) rising to 33 days after 5 years
• Excellent benefits package including a Cycle to Work scheme
• Access to a wide range of employee discounts including half price cinema tickets, discounted gym membership and lots of shopping and social discounts.

What Qualifications are Required?

• Minimum 5 National 5s (Grade C/4 or above) in English and Maths

Who are you?

• Willing to learn and take ownership of your career
• You have a genuine interest in automotive and are excited by the prospect of working with our fantastic range of commercial vehicles
• You like working as part of a team and enjoy solving problems
• You have good communication skills, both over the phone and face to face
• Good attention to detail as you will be working with parts numbers when ordering parts for our customers
• Good IT skills with an ability to pick up new systems and processes quickly