Utilities Administrator

Network Plus; Worsley; On-site; GBP 25,956 - 31,724; Full time

Benefits offered by this job

Full benefits package

Job summary

Network Plus is seeking an Utilities Administrator to support the Operations Support team in Worsley. The role coordinates communications with internal and external customers and manages business and client databases, contributing to efficient project delivery.

The position offers a competitive salary (£28,840 per year) and a full benefits package, with a commitment to equal opportunity and a supportive, inclusive work environment.

Qualifications

• Previous experience in an administrative role.
• Proficient IT skills in Microsoft Office.
• Ability to prioritise workload and work to tight deadlines.
• Exceptional attention to detail.

Responsibilities

• Provide a front-line telephone service to both internal and external customers
• Liaise with Supervisors and sub‑contract teams to ensure programmes are delivered, ensuring that all client and operational requirements are met in a professional and efficient manner
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring all issues are recorded and escalated
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure the collation, co‑ordination and distribution of the operational job pack
• Provide daily and weekly reports as required and ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through the provision of solutions to problems and embracing change
• Report safety issues in line with Company procedures

Skills

Administrative experience

Microsoft Office

Prioritise workload

Attention to detail

Job description

Description

As Utilities Administrator, you will provide support to the Operations Support team to ensure that the Company’s work is effectively coordinated through communication with internal and external customers as well as the management of the business and client database systems.

Department: United Utilities

Location: Worsley

Compensation: £28,840 / year

Key Responsibilities

• Provide a front-line telephone service to both internal and external customers
• Liaise with Supervisors and sub‑contract teams to ensure programmes are delivered, ensuring that all client and operational requirements are met in a professional and efficient manner
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring all issues are recorded and escalated
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure the collation, co‑ordination and distribution of the operational job pack
• Provide daily and weekly reports as required and ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through the provision of solutions to problems and embracing change
• Report safety issues in line with Company procedures

Skills, Knowledge & Expertise

• Previous experience in an administrative role
• Proficient IT skills in Microsoft Office
• Ability to prioritise workload and work to tight deadlines
• Exceptional attention to detail

Job Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces‑friendly. We welcome applications from ex‑Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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