Customer Advisor

TN United Kingdom; Ullapool; On-site; Full time

Job summary

A leading company in the retail sector is seeking Customer Advisors to join their team in Ullapool. This role offers an opportunity for both newcomers and experienced individuals to develop their careers. Responsibilities include assisting customers, promoting products, and maintaining store standards. With award-winning training and a supportive environment, this position is ideal for those who thrive in fast-paced settings and enjoy teamwork.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay

Flexible benefits scheme

Access to free 24/7 counselling

Qualifications

• Thrive in a fast-paced environment.
• Listen effectively and communicate well.

Responsibilities

• Assist customers and provide product advice.
• Ensure store presentation and smooth operations.
• Promote in-store offers and schemes.

Skills

Communication

Teamwork

Customer Service

Job description

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The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager. Your role could involve helping at the tills, advising customers, or working in our back shop. You will also:

• Help our customers and put them at ease; this includes listening to learn more about them, answering questions, giving advice on our products, recommending items, or offering a basket — small gestures that make a big difference.
• Get to know our in-store offers and schemes and promote them, so we can give our customers the best service.
• Ensure the store runs smoothly by displaying products correctly, providing excellent service at the tills, or assisting with stock in the stock rooms.
• Work with team members to create a great shopping environment, keeping the store clean and presentable.
• You will receive award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

These are the essential skills or experience needed to succeed:

• Full training is provided; we are looking for people who:
• Thrive in a fast-paced, varied environment.
• Communicate and listen effectively.
• Enjoy working collaboratively as part of a team.
• Understand that small details matter in customer interactions.
• Want to be a proud brand ambassador for Boots and help customers find the best products for them.

It would be great if you also have

These are desirable but not essential:

• Experience in customer care and service, though not required.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced leave pay and a gift card for expecting or adopting parents
• Flexible benefits scheme including holiday buying, gym discounts, life assurance, activity passes, and more.
• Access to free, 24/7 counselling and support via TELUS Health.

Find out more at boots.jobs/rewards. Note that salary estimates on third-party sites are not endorsed by Boots.

Why Boots?

We promote an inclusive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and fostering a positive workplace.

What's next?

If successful, you will be invited for an in-store interview within 14 days. We are open to discussing part-time or job share options and can provide reasonable adjustments during the application and interview process.