Customer Advisor

B&Q Limited; Scunthorpe; On-site; GBP 7,700 - 7,900; Part time

Benefits offered by this job

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Lots more!

Job summary

B&Q Limited in Scunthorpe is seeking a Customer Advisor for a part-time, 9-month fixed-term contract. The role requires flexibility across shifts from 6:00 am to 8:00 pm, including weekends, with a competitive £13.10 per hour.

You will help customers, manage stock, set up displays, and learn paint-mixing and timber cutting. Strong customer service, teamwork and a friendly, proactive approach are essential, along with a willingness to learn and adapt.

Qualifications

• Happy to help and eager to learn with a passion for home improvement.
• Friendly, outgoing and able to work in a team with flexibility.
• Willing to adapt to rota that includes weekends, evenings and holidays.

Responsibilities

• Deliver strong customer service while driving sales and helping customers.
• Assist with stock management, displays setup and maintaining store appearance.
• Learn paint-mixing and timber-cutting to support customer requests.

Skills

Customer service

Teamwork

Flexibility

Willingness to learn

Friendly & outgoing

Communication

Job description

Overview

Customer Advisor

Part Time - 15.25 hours per week

9 Month Fixed Term Contract

Shifts available Monday - Sunday, 6.00am - 8.00pm we require candidates to be flexible during these times, mainly weekend working

UK Notional hourly rate £13.10 per hour

B&Q Scunthorpe

We believe anyone can improve their home to make life better. Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

What's the job?

Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us. You’re friendly and outgoing, and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.

As well as a competitive salary, our benefits package includes:

• award-winning pension scheme
• ShareSave options
• 6.6 weeks holiday
• payroll giving
• an Employee Assistance Programme
• shopping discounts
• colleague wellbeing benefits
• lots more!

We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.