Customer Advisor

B&Q plc; Guildford; On-site; GBP 19,000 - 25,000; Part time

Benefits offered by this job

Pension scheme

ShareSave options

6.6 weeks holiday

Discounts

Job summary

B&Q Guildford is hiring a Customer Advisor on a part-time basis. The role runs a 3-month fixed term contract with shifts Mon-Sun 7:00-22:00. Part-time hours are 14.25 or 18.75 per week, with a £14.17 hourly rate including a location allowance.

You will advise customers, help with stock, displays, and may be trained in paint-mixing and timber cutting. A friendly, team-focused approach and flexibility to work weekends and bank holidays are required.

Qualifications

• Friendly, eager to learn and enjoy helping others.
• Able to work in a team and adapt to a rota that includes weekends, evenings and bank holidays.
• Comfortable using new technology and learning new ways of working.

Responsibilities

• Assist customers with home improvement projects and provide guidance.
• Support sales, stock management, and display setup to keep the store looking great.
• Participate in training, including paint-mixing and timber cutting, where offered.
• Contribute to a positive store environment and customer experience.

Skills

Customer service

Teamwork

Flexibility

Communication

Job description

Customer Advisor

Location: Guildford, Surrey

Contract: Part-time

Overview:

Customer Advisor

Part Time - 14.25 or 18.75 hours per week

3 Month Fixed Term Contract

Shifts available Monday - Sunday, 7.00am - 10.00pm

UK Notional hourly rate £14.17 per hour (Inclusive of an £1.07 per hour, store specific location allowance)

B&Q Guildford

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Customer Advisor and you'll be a big part of this.

What's the job?

Join our team, and you'll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You'll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.

What we need:

Happy to help, eager to learn and just a little bit obsessed with home improvement, you'll be right at home with us. You're friendly and outgoing, and you get a buzz from helping others. You'll be happy to expand your skills by using new technology and learning new ways of working. You're great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What's in it for me?

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you're refreshed and able to perform at your best.

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know.