Customer Advisor

Vindis Group; Sawston; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Employee Car Scheme

Life Assurance

24/7 Employee Assistance Programme

Job summary

Vindis Group Ltd. is seeking a Customer Advisor to join the Aftersales Team in Huntingdon. You will be the voice of Vindis, delivering high-quality customer service and supporting customers through timely call handling and proactive engagement.

In this role you will manage call volumes, promote service plans, and ensure accurate record-keeping while collaborating with dealerships and internal teams to create exceptional customer experiences.

Qualifications

Responsibilities

• Timely Call Handling: you’ll be first on the line—answer inbound calls promptly and professionally.
• Call Volume Goals: aim for a minimum of 75 calls a day (inbound + outbound).
• Outbound Call Management: complete your allocated outbound calls efficiently.
• Maintenance Booking Ratio: inform customers about due or outstanding services and recommendations.
• Objection Handling: address concerns with confidence and empathy.
• Promoting Service Plans: promote service maintenance plans effectively.
• Accurate Record-Keeping: keep systems and customer records up to date.
• Creating Great Customer Experiences: provide a helpful, consultative, and friendly booking experience.
• Handling Feedback: take feedback seriously and resolve issues with ownership.
• Clear, Friendly Communication: speak in clear terms with no jargon.
• Team Collaboration: work closely with dealerships and internal teams.

Skills

Call handling

Outbound calls

Customer service

Objection handling

Record keeping

Clear communication

Team collaboration

Problem solving

Job description

Are you ready to drive your career forward with a company that’s as passionate about people as it is about premium vehicles?

The Vindis Group is on the lookout for a Customer Advisor to join our awesome team in Huntingdon. You’ll be one of around 700 exceptional individuals who make up our close-knit, high-performing company.

We’re proud of our heritage, excited about our future, and fully committed to creating an environment where both customers and employees feel valued, respected, and inspired.

At Vindis, we don’t just talk about high standards – we live and breathe them every day. Whether it’s delivering first-class service to our customers or supporting our incredible teams behind the scenes, we believe in doing things the right way.

We work openly and honestly, and we’re not afraid to challenge ourselves in the pursuit of personal and business success. Because that’s what #ExceptionalPeople do.

How we support our Exceptional People:

At Vindis, we know that happy, healthy people do amazing things — that’s why we go the extra mile to support every member of our team. When you join us, here’s just a few of the perks you can look forward to:

• Employee Car Scheme
  Love our brand? Now you can drive it too — at a price that makes sense. Our car scheme gives you the chance to get behind the wheel and experience the product
• Life Assurance
  Peace of mind matters. We’ve got you covered with a life assurance policy at no cost to you.
• 24/7 Employee Assistance Programme
  Life doesn’t always stick to a 9–5, so support shouldn’t either. Whether it’s advice, counselling, or just someone to talk to, you’ll have access to round-the-clock support, all part of our #SpeakAware campaign to promote mental health and wellbeing.

Because when we say Exceptional People, we mean you.

Key Role Responsibilities:

As a key member of our Aftersales Team, you’ll be the voice of the Vindis Group — supporting our customers and making sure their experience is nothing short of exceptional. Here’s what your day-to-day will look like:

• Timely Call Handling
  You’ll be first on the line — literally. Answer inbound calls promptly and professionally, keeping service levels high and customers happy.
• Call Volume Goals
  Aim for a minimum of 75 calls a day (inbound + outbound). It’s all about proactive engagement and keeping those conversations flowing.
• Outbound Call Management
  Got a list? You’ll tick it off. Complete your allocated outbound calls efficiently while managing your time like a pro.
• Maintenance Booking Ratio
  Keep vehicles road-ready by informing customers about any due or outstanding services — including Vindis and Manufacturer recommendations.
• Objection Handling
  Handle objections with confidence and empathy. Help customers understand why that maintenance work matters — especially for safety and long-term value.
• Promoting Service Plans
  Love a great deal? So do our customers. Promote service maintenance plans effectively, helping customers see the benefits while hitting your internal targets.
• Accurate Record-Keeping
  Keep systems and customer records up to date, tidy, and accurate.
• Creating Great Customer Experiences
  Make every interaction count. Offer a helpful, supportive, and consultative booking experience that leaves customers smiling.
• Handling Feedback
  Whether it’s praise or a concern, you’ll take feedback seriously — resolving issues with ownership and a drive to improve.
• Clear, Friendly Communication
  Speak in a way customers understand — no jargon, no fluff, just helpful, human responses.
• Team Collaboration
  Work closely with dealerships and internal teams. Good vibes, strong relationships, and smooth operations all round.