Service Advisor

Inchcape Group; Stratford-upon-Avon; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

33 days annual leave

Retail discounts

Car discounts and servicing offers

Pension scheme

Flexible working options

Cycle-to-work

Healthcare access

Volunteer day

Share purchase plan

Refer a friend bonus

Training and development

Life assurance

Job summary

Group 1 Automotive in Stratford-upon-Avon is seeking a Service Advisor for Mercedes-Benz Stratford Upon-Avon to be the main contact for customers while their vehicles are serviced or repaired. You will build trust, provide updates, and promote additional services in a busy aftersales environment.

The role offers opportunities to learn through manufacturer-led training, work across sites, and progress within a global automotive group focused on exceptional customer experiences.

Qualifications

• Excellent communication skills with customers and colleagues.
• Demonstrated experience in delivering exceptional customer service.
• Skilled at identifying customer needs and upselling opportunities.
• Excellent time management and the ability to work under pressure.
• Experience in a target-driven role and meeting goals.
• Must hold a valid UK driving licence.

Responsibilities

• Warmly welcome and engage customers in a friendly and professional manner.
• Keep customers informed on progress of vehicle repairs with transparency.
• Develop product knowledge through manufacturer-led training.
• Promote additional services and repairs based on technician recommendations.
• Schedule vehicles for appointments efficiently and accurately.
• Conduct pre-appointment calls to confirm bookings and answer questions.
• Maintain accurate customer records within our systems.

Skills

Excellent communication

Customer service

Upselling

Time management

Target driven

UK driving licence

Job description

Service Advisor – Mercedes-Benz Stratford Upon-Avon

Good, honest, rewarding work. It's how we're built.

In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave(including bank holidays) to rest and recharge
• Save money every day withour exclusive retail discounts
• Drive a great dealwith discounts on new and used cars, plus servicing offers
• Plan for the years aheadwith our company pension scheme
• Balance home and workwith our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for lesswith our cycle-to-work scheme
• Prioritise your wellbeingwith dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a differencewith a paid day to volunteer in your community
• Invest in your futurewith our company share purchase plan
• Earn financial rewardswhen you refer a friend to join the team
• Keep learning and growingwith our training and development opportunities for everyone.
• Life assurancewith the option to increase cover
• We’re open toflexible workingoptions – just ask

What you’ll do day to day

• Warmly welcome and engage customers in a friendly and professional manner throughout the day
• Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust
• Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training
• Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue
• Schedule vehicles for appointments in the workshop efficiently and accurately
• Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions
• Maintain precise and up-to-date customer records within our systems for effective service management

Helpful skills and qualifications

Don’t worry about ticking off every single skill here− if you care about delivering great experiences as much as we do, we want to hear from you.

• Excellent communication skills, with the ability to engage effectively with customers and colleagues
• Demonstrated experience in delivering exceptional customer service
• Skilled at identifying customer needs and opportunities for upselling
• Excellent time management skills and the ability to work under pressure
• Previous experience in a target driven role, demonstrating the ability to meet goals
• Must hold a valid UK driving licence

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.