Customer Advisor

The AA; Melton Mowbray; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

24/7 GP chat line

Free AA breakdown cover for you and up

Discounts on shops and experiences

Pension schemes

Physio, Dental and eye tests

Mental health support

Cycle to Work scheme

Job summary

The AA is seeking a Customer Service Advisor - Prestige in Melton Mowbray. You will be the main contact for customers while their vehicle is serviced, handling inquiries with scripted guidance, and delivering an outstanding experience in line with the AA standard.

The role offers an office-based start with hybrid work back home three days a week. You will join a team that values impact, collaboration, and proactive problem solving, supporting customers through maintenance, repairs, and service

Qualifications

• Deliver exceptional customer service using scripted processes and product knowledge.
• Collaborate with colleagues to provide seamless support.
• Demonstrate proactive problem solving and respectful communication.

Responsibilities

• Using detailed scripts to gather information from the call and apply logic to assess the best course of action
• Proactively maintaining knowledge of products and services and learning new information to solve our customers' queries
• Pushing for better by using resources, tools and systems to offer the best customer service
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of service
• Striving to ensure that each customer receives a top-class experience that aligns with the AA brand

Skills

Customer service

Teamwork

Problem solving

Adaptability

Job description

Job Description

Job Description

Role:Customer Service Advisor - Prestige

Salary:£24,882

Location:Melton Mowbray

Workstyle:Office based until fully trained then Dynamic working between the office and home - three days per week onsite

Contract:Permanent Full-time

Hours:37.5 hours per week, Monday to Friday between 08:00 - 18:00 and 1 in 4 Saturdays working hours - 09:00 -14:00

This is the job

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service, maintenance and repair customers. As a Service Advisor, you will be the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our network centres.

What will I be doing?

• Using detailed scripts to gather information from the call and apply logic to assess the best course of action
• Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
• Pushing for better by using resources, tools and systems available to offer the best customer service
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
• Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand!

What We’re Looking For?

• Think Impact: You genuinely care about our members and their well-being and want to find the best product for them.
• Back Each Other: Work with a team who support and mentor each other to ensure the best service possible
• Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions.
• Own It: Our industry evolves, and so should you. Stay curious and open-minded

Additional Information

Why Choose The AA?

Benefits From Day 1

• Access to a 24/7 GP Chat line for when speaking to a doctor just can’t wait
• Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address (including children)
• Discounts on multiple online and high street shops, experiences and food
• Great employee pension schemes
• Physio, Dental and eye test benefits
• Mental health help

Plus additional benefits to reward longer service!

After 6 months:

• Technology and Appliance Vouchers
• Cycle to Work scheme