Customer Advisor

Pavers Ltd; Hatfield; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Competitive hourly rate (£13.50) for 3

PaSS training to increase rate to £14.

Generous colleague discount

Pavers Academy

Pavers Foundation

Wellbeing support

Job summary

Pavers Ltd is seeking a Customer Advisor to join our Hatfield team at the Galleria Designer Outlet. You’ll work 8 hours over 2 days per week, with scope to flex up to 12 hours and a rota covering weekends and weekdays.

You’ll help customers choose footwear, showcase products, and support store operations, stock movements and deliveries. The role offers a competitive hourly rate (£13.50 for 18+), with potential PaSS training to raise the rate to £14.00, plus a generous discount scheme and pension

Qualifications

• Excellent customer service and rapport-building skills.
• Ability to upsell and match products to customer needs.
• Flexibility to work weekends and a rota-based pattern.

Responsibilities

• Help customers look and feel great with suitable footwear.
• Showcase our feel great footwear and provide tailored recommendations.
• Support store operations and keep deliveries organised.
• Assist with stock movements and maintain a clean, safe environment.
• Contribute to meeting sales targets in a fast-paced, friendly setting.

Skills

Customer service

Sales focus

Team player

Attention to detail

Multitasking

Job description

We have an exciting opportunity to join our Pavers team in Galleria Designer Outlet, Hatfield working 8 hours over 2 days per week flexing up to 12 hours per week when required. This role will involve working weekends and weekdays on a rota basis., As a Customer Advisor, you're the heart of our stores. Not only will you provide excellent, tailored service to our customers, you'll be there to:

• Help our customers look & feel great
• Showcase our 'feel great footwear', that feels as great as it looks
• Support the operations of the store
• Organise deliveries
• Be involved in stock movements
• Maintain an organised, clean and safe working environment
  Are you passionate about achieving sales targets and finding just the right products for customers?
• Do you have a 'can do' attitude, passion for great customer service and enjoy working in a fast paced and fun environment?
• Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?, A team player
• Self-awareness
• A 'can do' attitude
• A keen eye for attention to detail
• Holds a passion for selling
• And is a great multi-tasker!

The Pavers story began in York in 1971 when Catherine Paver took out a £200 bank loan (for a sofa she told them) to fund her new business. She had big dreams of changing the world of footwear and a passion to provide comfortable and stylish shoes for all.

Starting small, she sold shoes at village halls and homeware parties before opening the first Pavers shop in Scarborough in 1981, when Catherine's three sons joined the business.

One of her sons, Stuart, ran the business as Managing Director for over 40 years, joined by his son Jason in 2016.

As of September 2023, Jason Paver is now the Managing Director of Pavers Ltd, with Stuart Paver moving to Chairman, taking the company into the 3rd generation of family run leadership.

From these modest beginnings, Pavers Shoes has grown to be a UK leader in today's footwear industry, with over 180 stores nationwide encompassing our more recently acquired brands including Jones Bootmaker, Herring Shoes, Padders & Van Dal.

We remain acquisitive, highly profitable, and are an ever-growing, independent family-run business, employing over 1,900 people.

We were delighted to be recognised as a 3Employer with 'World Class' levels of workplace engagement and named the '2nd Best Retailer to Work For' by Best Companies in November 2024.

In June 2025, we were also recognised as a 3 employer for workplace engagement and received an 'Excellent' rating for our Employee Experience from WorkL.

Building on this success, Pavers has now also been recognised in The Sunday Times Best Places to Work 2026 list, celebrating organisations that lead the way in employee engagement, wellbeing and workplace culture across the UK.

We know our colleagues are our greatest asset, and we value the talent, passion and unique skills every individual brings to our team. We have created a workplace culture that promotes inclusivity, ambition, opportunity and growth for all colleagues because we know their dedication and commitment are the driving force behind our success. At Pavers, our colleagues feel part of the family.

At Pavers we know our colleagues are our greatest asset. We're passionate about our people and invest in them. Let's see what's in it for you:

• A competitive hourly rate of £13.50 (18+)
• PaSS training to increase your hourly rate to £14.00 (18+)
• Generous colleague discount scheme, some of which can be shared with your family and friends!
• A competitive hourly rate of £13.50 (18+)
• Holiday entitlement that increases with service
• Company contribution pension
• Pavers Academy - enter a world of training at your finger tips!
• Pavers Foundation - nominate a cause close to your heart to receive a donation!
• Wellbeing and financial support through RetailTRUST, Holidays that increase with service
• Company Pension Contribution Wellbeing Assistance through Retail Trust Enhanced Maternity, Paternity and Adoption Pay Gym Discounts Multiple Retailer Discounts