Customer Advisor

Pavers Ltd; Bristol; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Competitive pay

PaSS training

Discount scheme

Holiday entitlement

Pension

Pavers Academy

Pavers Foundation

RetailTRUST support

Gym discounts

Retailer discounts

Job summary

Pavers Ltd in Cadbury is hiring a Customer Advisor to join our team. You will work 12 hours over 3 days per week, with potential to flex up to 20 hours, including weekends on a rota.

You’ll deliver tailored service, help customers find the right footwear, and contribute to stock and delivery tasks in a busy store environment. We offer a competitive hourly rate (£13.00) for 18+, with PaSS training to raise to £13.50.

Qualifications

• Excellent customer service and tailored service to customers.
• Ability to work to sales targets and drive results.
• Positive, can-do attitude with a passion for great service.

Responsibilities

• Help our customers look & feel great.
• Showcase our 'feel great footwear' that looks as good as it feels.
• Support store operations.
• Organise deliveries.
• Be involved in stock movements.
• Maintain an organised, clean and safe working environment.

Job description

We have an exciting opportunity to join our Pavers team in Cadbury working 12 hours over 3 days per week flexing up to 20 hours per week when required. This role will involve working weekends and weekdays on a rota basis., As a Customer Advisor, you're the heart of our stores. Not only will you provide excellent, tailored service to our customers, you'll be there to:

• Help our customers look & feel great
• Showcase our 'feel great footwear', that feels as great as it looks
• Support the operations of the store
• Organise deliveries
• Be involved in stock movements
• Maintain an organised, clean and safe working environment
  Are you passionate about achieving sales targets and finding just the right products for customers?
• Do you have a 'can do' attitude, passion for great customer service and enjoy working in a fast paced and fun environment?
• Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?, A team player
• Self-awareness
• A 'can do' attitude
• A keen eye for attention to detail
• Holds a passion for selling
• And is a great multi-tasker!
  The Pavers story began in York in 1971 when Catherine Paver took out a £200 bank loan (for a sofa she told them) to fund her new business. She had big dreams of changing the world of footwear and a passion to provide comfortable and stylish shoes for all.

Starting small, she sold shoes at village halls and homeware parties before opening the first Pavers shop in Scarborough in 1981, when Catherine's three sons joined the business. One of her sons, Stuart, ran the business as Managing Director for over 40 years, joined by his son Jason in 2016. As of September 2023, Jason Paver is now the Managing Director of Pavers Ltd, with Stuart Paver moving to Chairman, taking the company into the 3rd generation of family run leadership. From these modest beginnings, Pavers Shoes has grown to be a UK leader in today's footwear industry, with over 180 stores nationwide encompassing our more recently acquired brands including Jones Bootmaker, Herring Shoes, Padders & Van Dal. We remain acquisitive, highly profitable, and are an ever-growing, independent family-run business, employing over 1,900 people. We were delighted to be recognised as a 3 Employer with 'World Class' levels of workplace engagement and named the '2nd Best Retailer to Work For' by Best Companies in November 2024. In June 2025, we were also recognised as a 3 employer for workplace engagement and received an 'Excellent' rating for our Employee Experience from WorkL. Building on this success, Pavers has now also been recognised in The Sunday Times Best Places to Work 2026 list, celebrating organisations that lead the way in employee engagement, wellbeing and workplace culture across the UK.

We know our colleagues are our greatest asset, and we value the talent, passion and unique skills every individual brings to our team. We have created a workplace culture that promotes inclusivity, ambition, opportunity and growth for all colleagues because we know their dedication and commitment are the driving force behind our success. At Pavers, our colleagues feel part of the family.

At Pavers we know our colleagues are our greatest asset. We're passionate about our people and invest in them. Let’s see what's in it for you:

• A competitive hourly rate of £13.00 (18+)
• PaSS training to increase your hourly rate to £13.50 (18+)
• Generous colleague discount scheme, some of which can be shared with your family and friends!
• Holiday entitlement that increases with service
• Company contribution pension
• Pavers Academy - enter a world of training at your finger tips!
• Pavers Foundation - nominate a cause close to your heart to receive a donation!
• Wellbeing and financial support through RetailTRUST
• Holidays that increase with service
• Company Pension Contribution
• Wellbeing Assistance through Retail Trust
• Enhanced Maternity, Paternity and Adoption Pay
• Gym Discounts
• Multiple Retailer Discounts