Customer Advisor

CLD Recruitment (Leeds) Ltd; Bradford; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Customer Support Associate to join their dynamic team. This hybrid role offers an exciting opportunity to engage with customers through various channels, providing expert advice on equestrian products. You will play a crucial role in enhancing customer satisfaction by addressing inquiries, managing complaints, and promoting best practices. If you have a strong background in sales and customer service, along with a love for horses, this is your chance to make a meaningful impact in a supportive and dog-friendly environment!

Benefits

Free parking

Dog friendly office

Qualifications

• Experience in sales/telesales and customer service is essential.
• Knowledge of equestrian products is preferred.

Responsibilities

• Provide a proactive complaints service and handle complaints from start to finish.
• Promote best practices in customer care and maintain effective relationships.

Skills

Sales/Telesales experience

Customer service principles and practices

Knowledge of equestrian products

Proficiency in CRM systems

Proficiency in MS Office

Excellent communication skills

Polite and friendly manner

Tools

CRM systems

MS Office

Job description

Customer Support Associate
Bradford
Hybrid + free parking
£25,397 + monthly incentive sales bonus

Dog Friendly Office

You must be able to pass a credit check!

Are you a horse rider/owner or have excellent knowledge of Equestrian products? Then this may be for you....

My client is looking for a passionate, multitasking individual who can advise and guide customers via telephone, email, webchat, or face-to-face on occasion.

Responsibilities

1. Work as part of a team to provide a dynamic, sensitive, fair, and proactive complaints service.
2. Handle complaints from receipt through to conclusion.
3. Actively promote best practice and excellent customer care using various communication methods.
4. Develop and maintain effective relationships with colleagues and customers.
5. Accurately record and update complaints on the relevant complaints register.
6. Liaise with customers regularly, keeping them informed of their order progress.
7. Plan, organise, and prioritise workload to meet deadlines and service levels.
8. Identify root causes of complaints to provide insights and feedback to improve products and prevent future complaints.
9. Stay updated with consumer purchasing laws and process changes.
10. Support the wider customer team during peak periods with renewals, midterm adjustments, and administrative tasks.
11. Promote, guide, and provide information about products to prospects and existing customers.
12. Answer product and service questions, suggest additional products, and process orders to ensure customer satisfaction.

Key Skills

• Sales/Telesales experience essential
• Deep knowledge of customer service principles and practices
• Excellent knowledge of equestrian products; being a horse rider/owner is preferred
• Proficiency in CRM systems
• Proficiency in MS Office applications
• Strong product knowledge
• Excellent communication, questioning, and listening skills
• Polite and friendly manner

If this role interests you, please apply today to seize this fantastic opportunity!

CLD Recruitment (Leeds) Ltd acts as an employment agency for this vacancy. We are an equal opportunities employer and welcome applicants from all backgrounds.

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