Customer Advice & Support Advisor - Council Services

Scottish Borders Council; Hawick; On-site; GBP 27,000 - 29,000; Full time

Job summary

Scottish Borders Council is seeking a Customer Advice and Support Advisor to join the Hawick Contact Centre. The role is full-time (35 hours per week) and permanent, with interviews on 28th and 29th September 2026.

You will respond to customer inquiries via telephone, email, live chat and in person, delivering high-quality service across a range of council services. A friendly, tech‑savvy individual with strong communication is ideal.

Qualifications

• At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.
• Excellent IT and customer service skills.
• Comfortable using multiple channels (telephone, email, live chat, face-to-face).

Responsibilities

• Provide advice and support to customers via telephone, email, live chat and face-to-face on a wide range of council services.
• Deliver exceptional customer service in all interactions.
• Demonstrate strong IT skills and a fast-learning approach.

Skills

Customer service

IT skills

Communication skills

Education

5 SCE Standard Grades incl English

Tools

Email

Live chat

Phone support

Job description

Scottish Borders Council is seeking a Customer Advice and Support Advisor to join the Hawick Contact Centre. The role is full-time (35 hours per week) and permanent, with interviews on 28th and 29th September 2026.

You will respond to customer inquiries via telephone, email, live chat and in person, delivering high-quality service across a range of council services. A friendly, tech‑savvy individual with strong communication is ideal.