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Scottish Borders Council; Hawick; On-site; GBP 27,000 - 29,000; Full time

Job summary

Scottish Borders Council is seeking a Customer Advice and Support Advisor to join the Hawick Contact Centre. The role is full-time (35 hours per week) and permanent, with interviews on 28th and 29th September 2026.

You will respond to customer inquiries via telephone, email, live chat and in person, delivering high-quality service across a range of council services. A friendly, tech‑savvy individual with strong communication is ideal.

Qualifications

• At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.
• Excellent IT and customer service skills.
• Comfortable using multiple channels (telephone, email, live chat, face-to-face).

Responsibilities

• Provide advice and support to customers via telephone, email, live chat and face-to-face on a wide range of council services.
• Deliver exceptional customer service in all interactions.
• Demonstrate strong IT skills and a fast-learning approach.

Skills

Customer service

IT skills

Communication skills

Education

5 SCE Standard Grades incl English

Tools

Email

Live chat

Phone support

Job description

Customer Advice and Support Advisor - Hawick Contact Centre - SBO10349

Hours: 35 hours per week

Contract Duration: Permanent

Please note Interviews will be held 28th September and 29th September 2026

Role Purpose

We have an exciting opportunity for a highly motivated Customer Advisor to join our Customer Advice and Support Service based at the Hawick Contact Centre. The post is full-time and permanent.

Job Details

Grade: 5A

Hourly Rate: £14.75 - £15.96

Salary: £26,921.46 - £29,129.71 per annum

Hours: 35 hours per week

Contract Duration: Permanent

Please note Interviews will be held 28th September and 29th September 2026

Role Purpose

We have an exciting opportunity for a highly motivated Customer Advisor to join our Customer Advice and Support Service based at the Hawick Contact Centre. The post is full-time and permanent.

You will provide advice and support to customers via telephone, email, live chat and face-to-face on a wide range of council services while delivering exceptional customer service. This role will suit you if you are a people person and a fast learner with excellent IT and customer service skills.

Essential

At least 5 SCE Standard Grades at level 3 or above (or equivalent) including English.

Informal Enquiries

Informal enquiries may be made to Angela Willison at [e-mail].

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit

Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.