Customer Acquisition Team Leader

iungo Solutions; Cardiff; On-site; GBP 28,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Customer Acquisition Team Leader, where you'll lead B2C sales efforts and collaborate with various teams to enhance customer journeys. This role offers a chance to drive high standards of service while working with innovative Digital and Green technologies. As you manage the sales pipeline and account for educational clients, you'll contribute to the growth of tailored training programs in priority sectors. If you're passionate about customer service and eager to develop your career in a supportive environment, this opportunity is perfect for you.

Qualifications

• Familiarity with B2C Marketing and EdTech sales strategies.
• Understanding of sales management and customer acquisition techniques.

Responsibilities

• Manage the B2C Sales Pipeline and improve conversion rates.
• Account manage Educational Clients to optimize L&D budgets.
• Produce weekly B2C Sales Performance Reports.

Skills

Customer service

Administration and financial/budget management

Building trust and rapport

Verbal communication

Written communication

Presentation skills

Job description

Location: Cardiff or Bristol

Position Type: Permanent

Salary: £28,000 - £30,000

Role Description

The Customer Acquisition Team Leader is responsible for leading our Business to Customer (B2C) sales function. They drive high standards of customer service and work in collaboration with the Operations and Marketing Teams to continually improve the user journey, maximizing conversions. They have a genuine interest in Digital and Green technologies and maintain their product knowledge to provide an informed and credible presales service. Our Customer Acquisition Team Leader is highly numerate, analytical, and goal-oriented, executing and analyzing upselling strategies, working alongside key educational clients to optimize Learning & Development (L&D) budgets.

Responsibilities

• Manage the B2C Sales Pipeline, monitoring and actively improving conversion rates and maximizing enrolments across cohorts.
• Manage the day-to-day workload of team members, setting, reviewing, and creating levers to achieve daily, weekly, and monthly targets.
• Provide second line presales support to individual customers.
• Account manage Educational Clients, supporting them to optimize their Learning & Development (L&D) budgets.
• Keep abreast of local and national funding eligibility requirements and ensure compliance is maintained wherever customers receive external funding.
• Produce weekly B2C Sales Performance Reports and chair Monthly Sales Meetings.
• Work with the marketing team to gather B2C customer testimonials and capture case studies.
• Represent iungo and generate leads at networking events.
• Support Marketing with the design of advertising campaigns to target customers.
• Support the Commercial Team to develop go-to-market strategies for new and existing products and services.
• Maintain own product knowledge and work in collaboration with the Product Team to integrate new products into the Customer Acquisition process.

Progression

Sustained successful performance in this role will create opportunities for progression into the following roles:

• Customer Acquisition Manager
• Business Development Manager

Person Specification

iungo’s Ethos is that “everyone is an Apprentice”. We will focus on helping you to develop and succeed in your career, and we expect in return that you will invest in yourself and our business. As such, we do not stipulate mandatory requirements, but the following guidelines may be helpful for you to determine if this position is right for you.

Knowledge

Familiarity with and understanding of:

• B2C Marketing and/or EdTech/Digital Learning Sales Strategies
• Sales management and customer acquisition techniques.
• Awareness of key digital and/or green technologies.

Skills

Demonstrating the following skills will accelerate your progress in this role:

• Customer service
• Administration and financial/budget management
• Building trust and rapport
• Verbal and written communication and presentation

Behaviours

You will fit in well at iungo if you can demonstrate the following behaviours:

• Strong ethics and integrity
• Authentic nature
• Collaborative tendencies
• Insightful contributions
• Always learning
• Accountability
• Self-motivating
• A sense of fun

Working with us

iungo Solutions is a new generation agile training provider. We design and deliver employer-validated training programmes to help you to enter, upskill, or retrain for tech roles in priority sectors. We deliver Digital & Green Skills training programmes for the Public and Private Sector, including tailored programmes for high-growth priority sectors including FinTech, MedTech, Creative, Advanced Manufacturing, and Semiconductors.

We welcome applications from people of all backgrounds, experiences, and identities. We also welcome applications from our alumni students with first-hand experience of our training programme. Our selection process is based on merit and potential – find out more here. We are committed to undertaking a fair, inclusive, and accessible recruitment process. We would be happy to meet any accommodation requests during the application, interview, and onboarding process.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Human Resources

Industries

Technical and Vocational Training