Team Leader

Card Factory; Llanelli; On-site; GBP 25,000 - 32,000; Full time

Job summary

Card Factory seeks a passionate Team Leader to enhance customer experience and operational efficiency in Llanelli. In this fixed-term position, you'll support your Store Manager in driving growth and fostering a team culture of service excellence. Enjoy a supportive work environment, various benefits, and opportunities for career development.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support, including education tools and salary advances

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to training and development content

Discounts across numerous UK retailers

Employee Assistance Programme for support

Qualifications

• Passionate about celebrating life moments.
• Strong leadership skills with customer service focus.
• Comfortable reviewing store performance data.

Responsibilities

• Support Store Manager in achieving commercial goals.
• Lead the store team in absence of the Store Manager.
• Ensure high standards and exceptional service.

Skills

Customer-centric

Leadership

Engaging

Commercially minded

Positive attitude

Job description

Please note this role is a fixed term contract.

Role Responsibilities

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered on excellent customer service. You will lead the store team in the absence of the Store Manager and ensure high standards and exceptional service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive and forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year business strategy focused on becoming a true omnichannel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer a wide range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support, including financial education tools and salary advances
• Seasonal incentive schemes
• Opportunities to apply for Retail Apprenticeships
• Access to training and development content
• Discounts across numerous UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This role offers genuine prospects for the right candidate. If you believe this role aligns with your career aspirations, click "Apply now".

We reserve the right to close this vacancy once sufficient suitable applications are received. We encourage early applications to avoid disappointment, as applications will be reviewed regularly.