Senior E‑commerce Customer Experience Lead

Unipart; Doncaster; On-site; GBP 29,000 - 35,000; Full time

Job summary

Unipart is seeking a Senior Customer Service Advisor for its Doncaster operation within the Commercial team. You will bridge customers ordering via our e-commerce site with internal operations, handling complex inquiries and driving process improvements.

You will train and support the wider team on e-commerce processes, aiming to deliver a consistently positive customer experience and contribute to sales growth. This is a full-time, on-site role based in Doncaster with competitive benefits.

Qualifications

• Experience handling complex order inquiries and escalated customer concerns.
• Strong data analysis to identify opportunities for growth.
• Solid understanding of e-commerce platforms and website analytics tools; Shopify/Magento desirable.

Responsibilities

• Develop and execute e-commerce strategies to support growth in rail sector.
• Drive traffic, conversion, and revenue through online channels.
• Ensure an optimised online user experience and customer journey.
• Analyse sales trends and present data-driven improvement strategies.
• Collaborate with marketing to run campaigns (SEO, SEM, email, social).

Skills

Communication

Analytics

Organization

Cross-functional teamwork

Rail industry knowledge

Tools

Shopify

Magento

Job description

Unipart is seeking a Senior Customer Service Advisor for its Doncaster operation within the Commercial team. You will bridge customers ordering via our e-commerce site with internal operations, handling complex inquiries and driving process improvements.

You will train and support the wider team on e-commerce processes, aiming to deliver a consistently positive customer experience and contribute to sales growth. This is a full-time, on-site role based in Doncaster with competitive benefits.