Customer Account Support Placement 2027

Cummins; Redditch; On-site; GBP 18,000 - 24,000; Full time

Job summary

Cummins is seeking an enthusiastic Customer Support student to join our team specializing in Supply Chain Planning at our Redditch site. This placement year offers insight into how a major global organization operates and the tools needed to become an industry expert.

The role commences Summer 2027 and is available to placement-year students. You’ll be onsite part of the week and must be able to travel or relocate to Redditch.

Qualifications

• Pursuing a degree in Business, Customer Service, Management, or Supply Chain.
• Strong communication and interpersonal skills.
• Customer-focused with proactive attitude.
• Organised with attention to detail.
• Proficient with Excel and Outlook.
• Able to manage multiple tasks in a fast-paced environment.

Responsibilities

• Support customers with enquiries relating to orders, deliveries, products, and account information.
• Monitor and manage customer cases, ensuring timely updates and resolution.
• Work closely with Sales, Supply Chain, Logistics, and other internal departments to support customer needs.
• Assist with order tracking and communication of delivery updates.
• Help maintain accurate customer records and documentation.
• Support reporting activities and analyse customer service trends where required.
• Contribute to process improvement initiatives to enhance the customer experience.
• Participate in team meetings, projects, and continuous improvement activities.

Skills

Communication skills

Interpersonal skills

Organisational skills

Teamwork

Education

Business/Customer Service/Management or Supply Chain degree

Tools

Excel

Outlook

Microsoft Office

Job description

We are looking for an enthusiastic Customer Support student to join our team specializing in Supply Chain Planning at our Drivetrain and Braking Systems Site in Redditch. During your placement with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry.

This role is available to candidates who qualify for a placement year and will commence Summer of 2027.

The requirements are to be onsite for part of the week so you will need to be able to travel or relocate to the location on your own behalf.

In this role, you will make an impact in the following ways:

• Support customers with enquiries relating to orders, deliveries, products, and account information.
• Monitor and manage customer cases, ensuring timely updates and resolution.
• Work closely with Sales, Supply Chain, Logistics, and other internal departments to support customer needs.
• Assist with order tracking and communication of delivery updates.
• Help maintain accurate customer records and documentation.
• Support reporting activities and analyse customer service trends where required.
• Contribute to process improvement initiatives to enhance the customer experience.
• Participate in team meetings, projects, and continuous improvement activities.

External Qualifications and Competencies

To be successful in this role you will need the following:

• Studying towards a degree in Business, Customer Service, Management, Supply Chain, or a related discipline.
• Strong communication and interpersonal skills.
• Customer-focused with a proactive and positive attitude.
• Good organisational skills and attention to detail.
• Comfortable using Microsoft Office applications, particularly Excel and Outlook.
• Ability to manage multiple tasks and work effectively within a team.
• Eagerness to learn and develop within a fast-paced business environment.

About the Company

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

CLOSING DATE: Thursday, 12th November 2026 11:59PM