Customer Account Manager - Telephone

Würth UK; Erith; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

High-earning bonus

No cold calling

Health care

Pension

23 days holiday (28 with service)

On-site parking

Job summary

Würth UK in Erith is hiring a Customer Account Manager to manage an existing portfolio, upsell and reactivate accounts, and maximise revenue. There’s no cold calling as you’ll be working with an established customer base from day one.

You’ll be supported by a comprehensive training programme and a clear path to progression within a global business, with a basic salary of £24,531 plus a high-earning bonus, 23 days’ holiday rising to 28, and a benefits package including health care and pension.

Qualifications

• Confident communicator with ability to build relationships.
• Experience in sales or customer service is desirable.
• Willing to learn and develop in a fast-paced environment.

Responsibilities

• Deliver high-volume outbound sales activity.
• Maximise revenue from an existing customer portfolio.
• Identifying opportunities to introduce new products and increase sales.
• Providing excellent customer service while growing your accounts.
• Unlock more revenue by reactivating dormant accounts.
• Keeping customer information up to date using our CRM system.

Skills

Sales experience

Customer service

Communication skills

Job description

Are you a confident communicator who enjoys building relationships and helping customers? Whether you already have some sales or customer service experience, or you're looking to take the next step in your sales career, we'd love to hear from you.

We're looking for Customer Account Managers to join our friendly and supportive sales team in Erith. You'll manage your own portfolio of existing business customers and be trusted to maximise every sales opportunity, upselling, cross-selling and reactivating accounts to drive revenue growth. Best of all, there's no cold calling – you'll be working with an established customer base from day one.

If you're motivated by earning commission, enjoy speaking with people, and want to build a long-term career with a global business, this could be the perfect opportunity.

Würth is a global sales powerhouse, operating in over 80 countries worldwide. We dominate the industrial consumables market across multiple industries, and we continue to grow.

We back our sales force with industry-leading products, structured training, and clear pathways to success. Along the way we’ll celebrate your success with incentives, competitions and exciting rewards.

Your Day to Day

• Deliver high-volume outbound sales activity
• Maximise revenue from an existing customer portfolio
• Identifying opportunities to introduce new products and increase sales
• Providing excellent customer service while growing your accounts
• Unlock more revenue by reactivating dormant accounts
• Keeping customer information up to date using our CRM system

How You Will Succeed

• A competitive mindset with a hunger to hit and exceed targets
• Positive attitude and strong communication skills
• Confident in objection handling
• Motivation to achieve personal and team goals
• A results-driven attitude with a strong work ethic
• Willingness to learn and develop

What We Offer You

• Basic salary £24,531 with a high-earning bonus structure
• Progression opportunity with increased earning potential
• Regular sales incentives, competitions, and rewards
• The chance to qualify Würth’s exclusive Top Club — win luxury overseas trips for you and a guest
• 23 days holiday, increasing to 28 days with service
• A high-performance, competitive, and supportive sales culture
• Comprehensive training and on-going coaching
• Pension scheme in line with auto enrolment
• Health Care plan – money towards your dental, optical and treatment therapies
• Free on-site parking, including electric charging

Build Your Future with Würth

If you're looking for a role where you can develop your sales skills, earn rewarding bonuses, and build a long-term career with a successful international business, we'd love to hear from you.

We are committed to creating an inclusive workplace where everyone has the opportunity to succeed.

Please note: Interviews may be conducted while the role is advertised. We reserve the right to close this role if we receive sufficient applicants.