Customer Account Manager - Telephone

RGIT Australia; Erith; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

23 days holiday

Top Club – luxury overseas trips

Health Care plan

Pension scheme

Job summary

Würth UK is hiring in Erith for a Full-time Customer Account Manager role. Based Monday–Friday with an OTE £33,600+, you will manage an existing portfolio of business customers, upsell, cross-sell and reactivate accounts within a supportive sales team from day one.

There is no cold calling; you'll work with an established customer base from day one. Expect comprehensive training, clear progression, incentives, and a vibrant rewards program as you build a long-term career with a global business.

Qualifications

• Experience in sales or customer service is a plus.
• Ability to upsell, cross-sell and reactivate accounts.
• Comfort with a commission-based incentive structure.

Responsibilities

• Deliver high-volume outbound sales activity.
• Maximise revenue from an existing customer portfolio.
• Identifying opportunities to introduce new products and increase sales.
• Providing excellent customer service while growing your accounts.
• Unlock more revenue by reactivating dormant accounts.
• Keeping customer information up to date using our CRM system.

Skills

Outbound sales

Account management

Communication skills

Target driven

Job description

Full-time Permanent Associate

Posted 01 Sep 2026

Description

Erith | Monday–Friday | OTE £33,600+

Grow your sales career with Wurth UK

Are you a confident communicator who enjoys building relationships and helping customers? Whether you already have some sales or customer service experience, or you're looking to take the next step in your sales career, we'd love to hear from you.

We're looking for Customer Account Managers to join our friendly and supportive sales team in Erith. You'll manage your own portfolio of existing business customers and be trusted to maximise every sales opportunity, upselling, cross-selling and reactivating accounts to drive revenue growth. Best of all, there's no cold calling – you'll be working with an established customer base from day one.

If you're motivated by earning commission, enjoy speaking with people, and want to build a long-term career with a global business, this could be the perfect opportunity.

Würth is a global sales powerhouse, operating in over 80 countries worldwide. We dominate the industrial consumables market across multiple industries, and we continue to grow.

We back our sales force with industry-leading products, structured training, and clear pathways to success. Along the way we’ll celebrate your success with incentives, competitions and exciting rewards.

Your Day to Day

• Deliver high-volume outbound sales activity
• Maximise revenue from an existing customer portfolio
• Identifying opportunities to introduce new products and increase sales
• Providing excellent customer service while growing your accounts
• Unlock more revenue by reactivating dormant accounts
• Keeping customer information up to date using our CRM system

How You Will Succeed

• A competitive mindset with a hunger to hit and exceed targets
• Positive attitude and strong communication skills
• Confident in objection handling
• Motivation to achieve personal and team goals
• A results-driven attitude with a strong work ethic
• Willingness to learn and develop

What We Offer You

• Basic salary £24,531 with a high-earning bonus structure
• Progression opportunity with increased earning potential
• Regular sales incentives, competitions, and rewards
• The chance to qualify Würth’s exclusive Top Club — win luxury overseas trips for you and a guest
• 23 days holiday, increasing to 28 days with service
• A high-performance, competitive, and supportive sales culture
• Comprehensive training and on-going coaching
• Pension scheme in line with auto enrolment
• Health Care plan – money towards your dental, optical and treatment therapies
• Free on-site parking, including electric charging

Build Your Future with Würth

If you're looking for a role where you can develop your sales skills, earn rewarding bonuses, and build a long-term career with a successful international business, we'd love to hear from you.

We are committed to creating an inclusive workplace where everyone has the opportunity to succeed.

Please note: Interviews may be conducted while the role is advertised. We reserve the right to close this role if we receive sufficient applicants.