Account Manager

Bowdon Associates Ltd; Sheffield; On-site; GBP 40,000 - 55,000; Full time

Job summary

Bowdon Associates Ltd in the United Kingdom is seeking an Account Manager to take ownership of customer enquiries, quotations, quote follow-up and account development within our engineering-driven environment.

You will be the commercial link between clients, production and the wider business, reviewing drawings, specifications and delivery requirements, and developing repeat business through clear communication.

Qualifications

• Background in engineering, manufacturing, estimating, technical sales support or account management.
• Comfortable with engineering detail and learning pricing, planning and delivery.
• Able to ask sensible technical and commercial questions.
• Ability to nurture customer relationships and identify repeat business.

Responsibilities

• Managing customer enquiries from first contact through to quote, order or close.
• Reviewing drawings, specifications, quantities, materials, tolerances and delivery requirements.
• Preparing clear and accurate quotations within agreed authority levels.
• Following up quotations properly and keeping opportunities moving.
• Developing existing customer relationships.
• Identifying repeat work and future project opportunities.
• Working closely with Production & Engineering before delivery commitments are made.
• Supporting smooth handover from quote to order.
• Keeping customer and quotation records accurate.

Skills

Technical sales

Account management

Customer communication

Job description

Our client are an engineering driven company, specialising in magnetics, targeting high technology applications in aerospace, defence, motorsport, medical and other industrial markets. They work on technically demanding, low-volume, high-value engineering projects where quality, accuracy, communication and delivery matter.

They are looking to add an Account Manager to their team.

The Role of Account Manager

We are looking for an Account Manager to take ownership of customer enquiries, quotations, quote follow-up and account development.

You will become the commercial link between our clients customers, Production and the wider business.

You will manage enquiries from the moment they arrive, understand what the customer needs, prepare quotations within agreed authority levels, follow opportunities through, support order handover, keep customers informed and help develop repeat business.

It is about understanding technical requirements, asking the right questions, communicating honestly and helping customers trust our client with difficult engineering work.

What You Will Be Doing

• Managing customer enquiries from first contact through to quote, order or close.
• Reviewing drawings, specifications, quantities, materials, tolerances and delivery requirements.
• Preparing clear and accurate quotations within agreed authority levels.
• Following up quotations properly and keeping opportunities moving.
• Developing existing customer relationships.
• Identifying repeat work and future project opportunities.
• Working closely with Production & Engineering before delivery commitments are made.
• Supporting smooth handover from quote to order.
• Keeping customer and quotation records accurate.

What We Are Looking For

You will probably come from an engineering, manufacturing, estimating, technical sales support or account management background.

You do not need to know everything on day one, but you must be comfortable around engineering detail and willing to learn how our client prices, plans and delivers specialist work.

You will need to be able to:

• Ask sensible technical and commercial questions.
• Prepare, or develop into preparing, accurate estimates and quotations.
• Speak confidently with customers, engineers and production teams.
• Follow up properly without being pushy.
• Stay calm when priorities change.
• Be honest when something needs checking.
• Protect the customer relationship without making promises our client cannot keep.