Customer Account Manager

Veolia; Dunfermline; On-site; GBP 47,000 - 63,000; Full time

Benefits offered by this job

Company car / car allowance

Bonus

Veolia benefits

Job summary

Veolia in Dunfermline, Scotland is seeking a contract/customer management professional to oversee a £2m contract portfolio, grow relationships, and ensure delivery aligns with budgetary targets. The role requires strong commercial acumen, leadership of cross-functional teams, and a focus on safety and environmental standards.

The position is on-site with a company car or car allowance, bonuses and Veolia benefits.

Qualifications

• Extensive experience in contract or customer management.
• Advanced relationship management and communication skills.
• People management experience leading cross-functional teams.
• Strong commercial acumen with financial and contract-law understanding.
• Proven track record handling multiple complex contracts.

Responsibilities

• Manage and grow customer relationships across our nationwide portfolio and identify opportunities for expansion.
• Oversee contract delivery and performance, ensuring service and budget targets are met.
• Lead coordination between M&E delivery, business development, and senior management to pursue new opportunities and mobilise contracts.
• Serve as primary escalation point for contract-related matters and resolve operational, commercial, and contractual issues.
• Monitor contract performance and financial metrics; provide reports on status, risks and P&L to senior management.
• Develop and implement customer manages processes in collaboration with legal, finance and operations teams.
• Manage budgets and forecasts, tracking performance against contract value and revenue targets.
• Champion health, safety and environmental standards across operations.

Skills

Contract management

Relationship management

Leadership

Financial acumen

Contract law

Health and safety

Contract management software

Tools

Contract management software

Job description

Salary: £55,000 plus company car / car allowance, bonus and Veolia benefits

Location: Veolia, Dunfermline, Scotland - on site

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What You'll Be Doing

• Manage and grow customer relationships across our nationwide portfolio, identifying opportunities for additional works and contract expansion.
• Oversee contract delivery and performance, ensuring all parties meet their obligations while maintaining service and budgetary targets.
• Lead coordination between the M&E delivery team, business development, and senior management to prospect for new opportunities, support bids, and mobilise new contracts.
• Serve as the primary point of escalation for contract-related matters, conducting customer service reviews and resolving operational, commercial, and contractual issues.
• Monitor contract performance and financial metrics, providing regular reports on status, risks, and P&L to senior management.
• Develop and implement customer management processes and best practices, working collaboratively with legal, finance, and operations teams.
• Manage budgets and forecasts in consultation with your team, tracking performance against £2m contract worth and £250k revenue targets.
• Champion health, safety, and environmental standards across all operations, promoting sustainable waste management solutions.

What We're Looking For

• Extensive experience in contract or customer management, ideally within field service engineering or related industries.
• Advanced relationship management and communication skills with proven ability to build strong networks at senior levels.
• Demonstrated people management experience with the capability to lead, motivate, and support cross-functional teams.
• Strong commercial acumen with proficiency in financial management and contract law.
• Proven track record managing multiple complex contracts simultaneously with meticulous attention to detail.
• Solid understanding of health and safety requirements and duty of care in operations.
• Proficiency in contract management software.
• Strong analytical and problem-solving abilities, with the capacity to work under pressure and meet tight deadlines.

What's next?

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.