Customer Account Manager

Veolia | UK; Dunfermline, Tipton; On-site; GBP 47,000 - 63,000; Full time

Benefits offered by this job

Company car

Car allowance

Bonus

Benefits package

Job summary

Veolia UK in Dunfermline, Scotland is seeking a contract management professional to oversee a £2m contract portfolio and drive growth across a nationwide customer base. You will coordinate with M&E delivery, business development and senior management to secure opportunities and ensure delivery.

The role emphasises strong relationship building, commercial acumen and leadership of cross-functional teams, with a clear focus on health, safety and value delivery.

Qualifications

• Extensive experience in contract or customer management across field service or related industries.
• Advanced relationship management and communication skills at senior levels.
• Demonstrated people management experience leading cross-functional teams.
• Strong commercial acumen with proficiency in financial management and contract law.
• Proven track record managing multiple complex contracts with attention to detail.
• Solid understanding of health and safety requirements.
• Proficiency in contract management software.
• Strong analytical and problem-solving abilities under pressure.

Responsibilities

• Manage and grow customer relationships across our nationwide portfolio and identify opportunities for additional works.
• Oversee contract delivery and performance, ensuring obligations, service levels and budgets are met.
• Lead coordination between M&E delivery, business development and senior management to pursue new opportunities and mobilise contracts.
• Serve as primary escalation point for contract-related matters and resolve operational, commercial and contractual issues.
• Monitor contract performance and financial metrics; provide status, risks and P&L reports to senior management.
• Develop and implement customer management processes in collaboration with legal, finance and operations.
• Manage budgets and forecasts; track performance against a £2m contract and £250k revenue targets.
• Champion health, safety and environmental standards across all operations.

Skills

Contract management

Relationship management

People management

Commercial acumen

Financial management

Health and safety

Contract law

Analytical thinking

Tools

Contract management software

Job description

Salary: £55,000 plus company car / car allowance, bonus and Veolia benefits

Location: Veolia, Dunfermline, Scotland - on site

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What You'll Be Doing

• Manage and grow customer relationships across our nationwide portfolio, identifying opportunities for additional works and contract expansion.
• Oversee contract delivery and performance, ensuring all parties meet their obligations while maintaining service and budgetary targets.
• Lead coordination between the M&E delivery team, business development, and senior management to prospect for new opportunities, support bids, and mobilise new contracts.
• Serve as the primary point of escalation for contract-related matters, conducting customer service reviews and resolving operational, commercial, and contractual issues.
• Monitor contract performance and financial metrics, providing regular reports on status, risks, and P&L to senior management.
• Develop and implement customer management processes and best practices, working collaboratively with legal, finance, and operations teams.
• Manage budgets and forecasts in consultation with your team, tracking performance against £2m contract worth and £250k revenue targets.
• Champion health, safety, and environmental standards across all operations, promoting sustainable waste management solutions.

What We're Looking For

• Extensive experience in contract or customer management, ideally within field service engineering or related industries.
• Advanced relationship management and communication skills with proven ability to build strong networks at senior levels.
• Demonstrated people management experience with the capability to lead, motivate, and support cross-functional teams.
• Strong commercial acumen with proficiency in financial management and contract law.
• Proven track record managing multiple complex contracts simultaneously with meticulous attention to detail.
• Solid understanding of health and safety requirements and duty of care in operations.
• Proficiency in contract management software.
• Strong analytical and problem-solving abilities, with the capacity to work under pressure and meet tight deadlines.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.