Customer Account Handler

www.topfinancialjobs.co.uk - Jobboard; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Account Handler to join their team in London. This role offers full training and ongoing development, making it a perfect opportunity for individuals looking to grow within a supportive environment. You will be responsible for assisting customers with inquiries, order processing, and providing excellent service. If you have a passion for customer care and enjoy problem-solving, this position could be your next career step. Join a company that values its employees and offers long-term career prospects.

Qualifications

• Experience in customer service roles is beneficial.
• Ability to communicate effectively with customers.

Responsibilities

• Respond to customer inquiries via phone and email.
• Troubleshoot customer issues and provide solutions.
• Assist with order placement and modifications.

Skills

Customer Service

Problem Solving

Communication

Product Knowledge

Job description

Due to company growth, we are currently recruiting for a Customer Account Handler to service our customer accounts.

We provide full training and ongoing development.

Working hours: Monday - Friday, 08:30 - 17:00

Excellent rates of pay

Key Responsibilities:

1. Customer Assistance: Respond to incoming customer inquiries promptly, efficiently, and courteously via phone and email.
2. Issue Resolution: Identify customer issues and concerns, troubleshoot problems, and guide customers through appropriate solutions using available resources and tools.
3. Product/Service Knowledge: Develop a comprehensive understanding of the company's products.
4. Order Processing: Assist customers with order placement, tracking, cancellations, and modifications to ensure a seamless buying experience.
5. Up-Selling: Identify opportunities to promote additional products beneficial to the customer.
6. Professional Communication: Maintain a friendly, empathetic, and professional communication style, ensuring customers feel valued and respected.

Who we are:

Cleveland Cable Company is the largest supplier of cables and cable accessories in the UK. Founded in 1978, we operate nine branches across the UK and Ireland, supplying domestic and European markets. In 2016, we launched Dubai-based Cleveland Cable Trading FZCO to supply markets in the Middle East and Africa, making our business truly global. We also own and operate Superlec Direct, an electrical wholesale, supplier, and retail e-commerce website.

This is a great opportunity for anyone with relevant experience. We look forward to welcoming a new member to our fantastic organization, which offers long-term career prospects.