Account Handler - MRP

Arthur J. Gallagher & Co. (AJG); London; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company in the heart of London as an Account Handler. This role offers the opportunity to manage accounts across various trades and industries, providing vital support to clients while ensuring profitability. You will work closely with experienced Account Managers and Directors, contributing to a culture of excellence and teamwork. With a strong focus on customer service and relationship building, you will play a key role in the success of the Major Risks Practice Division. This position is perfect for someone eager to grow their career in a dynamic and supportive environment.

Benefits

25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance

Income protection

Health cash plan or Private medical insurance

Employee Stock Purchase plan

Critical illness cover

Discounted gym membership

Season ticket loan

Emergency back-up family care

Qualifications

• Experience in handling accounts management lifecycle.
• Strong communication and rapport-building skills.

Responsibilities

• Manage full life cycle of accounts from new business to renewal.
• Build positive client relationships to meet their needs.

Skills

Account Management

Communication Skills

Customer Service

Attention to Detail

Risk Awareness

Education

Chartered Insurance Institute Qualifications (Cert CII/Dip CII)

GCSE or equivalent

Tools

Acturis

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Are you interested in a fast-paced role in the heart of our business? Our Major Risks Practice Division based out of London office are seeking an organised and technically minded Account Handler to join our brilliant team.

Our Major Risks Practice Division are composed of strong Account Managers who take pride in providing the best possible service for our clients, all driven to succeed. If you share this attitude, we look forward to hearing from you.

You will be responsible for providing account servicing support for each of your accounts whilst maintaining profitability.

This role will report directly to an MRP Team Leader and you will work with a number of Directors on the Accounts you support. Working alongside the wider team and our strong client base, this is an excellent opportunity to progress your career within the Gallagher business.

How you'll make an impact

• Handling the full life cycle of accounts management – from new business involvement to conversion and renewal to renewal.
• Building positive relationships with clients to fully meet and understand their needs.
• Providing support to assigned accounts within cross multiple trades and industries across many different classes of insurance.
• Day to day handling of the account and any queries, projects that may arise.

About You

• Holding or working towards one of the Chartered Insurance Institute Qualifications: Cert CII/Dip CII is desirable as is being educated to GCSE standard or equivalent.
• Larger commercial to corporate insurance cross class experience is desirable.
• Worked to targets within a regulated, measurable framework and achieved SLA’s.
• Risk aware in handling customer information. Able to recognise potential risk and seek advice when required.
• Evidence of rapport-building and experience in providing solid customer service focus with outstanding communication and social skills.
• Due diligence and process driven to deadlines, happy to forward plan, organise and analyse information.
• Highly accurate with a strong attention to detail, using initiative when assisting team members.
• Fully proficient in Acturis.
• Eligible to work in the UK

#LI-JJG

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail] . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.