Customer Account Executive

Aspire Recruitment; Rochdale; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Company car

No sales targets

Annual salary review

Training and development

Job summary

Aspire Recruitment in Greater Manchester seeks a confident Customer Account Executive to nurture existing customer relationships and identify upsell opportunities. Role focuses on service over aggressive targets, with opportunities to travel to customer sites across the UK and to meet clients face-to-face.

The position offers a company car, an annual salary review, and a comprehensive benefits package. Training and progression are emphasized within a supportive environment.

Qualifications

• Experience in internal sales, customer service or account management.
• Ability to identify upsell/cross-sell opportunities.
• Strong relationship-building and communication skills.

Responsibilities

• Build and maintain strong relationships with existing customers.
• Manage customer enquiries by telephone and email.
• Identify upselling and cross-selling opportunities.
• Understand customer requirements and recommend suitable solutions.
• Visit customers across the UK when required.
• Meet and support customers visiting the office.

Skills

Internal Sales

Customer Service

Account Management

Sales Support

Business Development

Job description

Customer Account ExecutiveGreater Manchester

£30,000 - £35,000 per annum

Company Car

Permanent, Full-Time

No Sales Targets

Excellent Benefits

• £30,000 - £35,000 salary
• Company car
• No sales targets
• £2,000 company bonus in December
• Annual salary review every April, with increases typically 3%-5%
• 31 days' holiday including bank holidays
• Workplace pension through NEST
• Travel expenses covered
• Accommodation paid for when required for business travel
• Free onsite parking
• Occupational health support
• Staff breakout area
• Two company events per year
• Training and ongoing development
• Genuine career progression opportunities
• Business closed on bank holidays
• Early finish every Friday

The OpportunityWe are looking for a confident, personable and customer-focused individual to join an established business in Greater Manchester in a varied Internal Sales and Customer Account position.

This is not a heavily targeted sales role. Instead, you will focus on developing strong relationships with existing customers, understanding their requirements and identifying appropriate opportunities to upsell and cross-sell products and services.

Initially, you will predominantly work with UK customers, communicating with them by telephone and email as well as meeting customers face-to-face. You'll also have the opportunity to travel to customer sites, so you must be comfortable being out on the road when required.

Full training will be provided, making this an excellent opportunity for someone with a strong customer service, account management or internal sales background who wants to develop their commercial experience.

Key Responsibilities

• Build and maintain strong relationships with existing customers
• Manage customer enquiries by telephone and email
• Identify appropriate upselling and cross-selling opportunities
• Understand individual customer requirements and recommend suitable solutions
• Visit customers across the UK when required
• Meet and support customers visiting the office
• Provide a high standard of customer service throughout the customer journey
• Follow up with existing customers and maintain regular contact
• Work closely with internal departments to ensure customer requirements are met
• Maintain accurate customer and account information
• Develop product and industry knowledge through ongoing training

What We're Looking For

You could be a great fit if you have experience within:

• Internal Sales
• Customer Service
• Account Management
• Sales Support
• Customer Account Management
• Business Development
• Client Services

You’ll need to be:

• Confident and professional when dealing with customers
• Comfortable speaking to customers both over the phone and face-to-face
• Naturally relationship-focused
• Commercially aware and able to recognise opportunities
• Comfortable travelling to customer sites
• Organised with good attention to detail
• Confident using computer systems
• Keen to learn and develop

A full UK driving licence will be required due to the customer visits and company car.

Working Hours

There are two working patterns:

• Option 1:
  Monday to Thursday: 9:00am - 5:00pm
  Friday: 9:00am - 2:30pm
• Option 2:
  Monday to Thursday: 8:00am - 4:00pm
  Friday: 8:00am - 1:30pm

Additional Information

The position comes with an initial three-month probationary period, which may be extended to six months if required.

If you're looking for a customer-focused commercial role where you can build relationships rather than chase aggressive sales targets, this could be an excellent next career move. You'll receive full training, a company car, excellent benefits and clear opportunities to progress within the business.

Equality and Diversity

Aspire Recruitment is committed to equality, diversity, and inclusion. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.