Customer Account Administrator

Rhenus Logistics; Lutterworth; On-site; GBP 22,000 - 26,000; Full time

Job summary

Rhenus Logistics is seeking an organised administrator to support daily customer liaison, shipping coordination and accurate reporting. The role involves handling KPIs, WIPs, logs and delivery queries, with responsibility for stock movements via the WMS system.

You will provide guidance to junior staff, manage invoices/PO issues, and ensure tasks are completed within set timescales. A year of similar-role experience is preferred.

Qualifications

• Excellent command of English, both written and spoken.
• Advanced level Microsoft Office skills (Outlook, Word, Excel, PowerPoint).
• Ability to prioritise tasks within a daily work allocation, defined timetable or routine.
• Accurate and reliable.
• Administration and organisation skills.
• Able to work as part of a team as well as on their own.
• At least one year’s experience in a similar role and environment.
• Knowledge of the industry.
• Knowledge of principles and practices of organisation, planning, records management and general admin.

Responsibilities

• Liaise with customers on a day-to-day basis to provide support and advice on queries.
• Produce daily reports such as KPIs; WIPs; Activity Logs; Shortages; Failed deliveries; incorrect quantities.
• Arrange shipping of products, including booking slots, establishing courier, providing driver details and tracking parcels.
• Manage stock movements and transfers via WMS System.
• Liaise with re-works to plan and cost pre-retail requirements.
• Gather data to produce invoices and deal with PO issues when required.
• Carry out work according to customer requirements or following a plan set by others, within agreed timescales.
• Provide guidance, support and informal coaching to administrators and new colleagues.
• Ensure tasks are completed in a timely manner to enable the next stage to be carried out.
• Able to apply vigilance and care in approach to work, judging when and who else to involve
• Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager.

Skills

Excellent command of English

Advanced MS Office skills

Prioritise tasks

Accurate and reliable

Administration and organisation skills

Teamwork and independence

Experience in similar role

Industry knowledge

Planning and records management

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

Job description

What You Can Expect** :**

Shift Pattern is Monday to Friday, 08:30 - 16:30 & 09:00 - 17:00 (30 minute unpaid break)

Key Responsibilities

• Liaise with customers on a day-to-day basis to provide support and advice on any queries.

• Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs; Shortages; Failed deliveries; incorrect quantities.

• Arrange shipping of products, including booking slots, establishing courier, providing driver details and tracking parcels, in accordance with customer specifications.

• Manage stock movements and transfers via WMS System.

• Liaise with re-works to plan and cost any pre-retail requirements.

• Gather data to produce invoices and deal with PO issues when required.

• Carry out work according to customer requirements or following a plan set by others, working within agreed timescales.

• Provide guidance, support and informal coaching to administrators and new colleagues.

• Ensure tasks are completed in a timely manner to enable the next stage to be carried out.

• Able to apply vigilance and care in approach to work, judging when and who else to involve

• Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager.

What You Bring:

Skills & knowledge

• Excellent command of the English language, both written and spoken and good communication skills

• Advanced Level Microsoft office skills (Outlook, Word, Excel, PowerPoint)

• Ability to prioritise tasks within a daily work allocation, defined timetable or routine

• Accurate and reliable

• Administration and organisation skills

• Able to work as part of a team as well as on their own

• The role would suit a person that has had at least one years’ experience in a similar role and environment.

• Knowledge of the industry

• Knowledge of principles and practices of organisation, planning, records management and general admin.