Customer Account Administrator

Rhenus SE & Co. KG; Nuneaton; On-site; GBP 25,000 - 38,000; Full time

Job summary

Rhenus SE & Co. KG is seeking a motivated administrator to handle daily customer liaison, shipping coordination and stock movements. You will generate KPI reports, manage WMS-based transfers, and support pre-retail planning with cost estimation.

Responsibilities include invoicing data gathering, liaising with re-works, and coaching junior colleagues, all within set timescales to support seamless operations.

Responsibilities

• Liaise with customers on a day-to-day basis to provide support and advice on any queries.
• Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs; Shortages; Failed deliveries; incorrect quantities.
• Arrange shipping of products, including booking slots, establishing courier, providing driver details and tracking parcels, in accordance with customer specifications.
• Manage stock movements and transfers via WMS System.
• Liaise with re-works to plan and cost any pre-retail requirements.
• Gather data to produce invoices and deal with PO issues when required.
• Carry out work according to customer requirements or following a plan set by others, working within agreed timescales.
• Provide guidance, support and informal coaching to administrators and new colleagues.
• Ensure tasks are completed in a timely manner to enable the next stage to be carried out.
• Able to apply vigilance and care in approach to work, judging when and who else to involve
• Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager.

Skills

Customer liaison

KPI reporting

Stock control

Tools

WMS System

Job description

Shift Pattern is Monday to Friday, 08:30 - 16:30 & 09:00 - 17:00 (30 minute unpaid break)

Key Responsibilities

• Liaise with customers on a day-to-day basis to provide support and advice on any queries.

• Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs; Shortages; Failed deliveries; incorrect quantities.

• Arrange shipping of products, including booking slots, establishing courier, providing driver details and tracking parcels, in accordance with customer specifications.

• Manage stock movements and transfers via WMS System.

• Liaise with re-works to plan and cost any pre-retail requirements.

• Gather data to produce invoices and deal with PO issues when required.

• Carry out work according to customer requirements or following a plan set by others, working within agreed timescales.

• Provide guidance, support and informal coaching to administrators and new colleagues.

• Ensure tasks are completed in a timely manner to enable the next stage to be carried out.

• Able to apply vigilance and care in approach to work, judging when and who else to involve

• Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager.