Customer Account Administrator

Rhenus SE & Co. KG; Lutterworth; On-site; GBP 22,000 - 32,000; Full time

Job summary

Rhenus SE & Co. KG is seeking a logistics support professional to liaise with customers, prepare KPI reports and coordinate shipping across daily operations. You will manage stock movements using the WMS system and assist with invoicing and PO issues while guiding junior staff and ensuring timely task completion.

The role emphasises accuracy, customer service, and adherence to plans, with opportunities to contribute to efficiency improvements within a busy logistics environment.

Responsibilities

• Liaise with customers on a day-to-day basis to provide support and advice on queries.
• Produce daily reports such as KPIs, WIPs, Activity Logs, Shortages, Failed deliveries, incorrect quantities.
• Arrange shipping of products including booking slots, courier selection, providing driver details and tracking parcels.
• Manage stock movements and transfers via WMS System.
• Liaise with re-works to plan and cost pre-retail requirements.
• Gather data to produce invoices and handle PO issues when required.
• Carry out work according to customer requirements or a plan within agreed timescales.
• Provide guidance, support and informal coaching to administrators and new colleagues.
• Ensure tasks are completed timely to enable the next stage.
• Apply vigilance and care in approach to work, involving others when needed.
• Undertake other tasks as directed by business needs.

Tools

WMS System

Job description

Shift Pattern is Monday to Friday, 08:30 - 16:30 & 09:00 - 17:00 (30 minute unpaid break)

Key Responsibilities

• Liaise with customers on a day-to-day basis to provide support and advice on any queries.

• Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs; Shortages; Failed deliveries; incorrect quantities.

• Arrange shipping of products, including booking slots, establishing courier, providing driver details and tracking parcels, in accordance with customer specifications.

• Manage stock movements and transfers via WMS System.

• Liaise with re-works to plan and cost any pre-retail requirements.

• Gather data to produce invoices and deal with PO issues when required.

• Carry out work according to customer requirements or following a plan set by others, working within agreed timescales.

• Provide guidance, support and informal coaching to administrators and new colleagues.

• Ensure tasks are completed in a timely manner to enable the next stage to be carried out.

• Able to apply vigilance and care in approach to work, judging when and who else to involve

• Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager.