Customer Accont Manager

TN United Kingdom; Bristol; On-site; GBP 33,000; Full time

Job summary

An established industry player is seeking a Customer Account Manager to join their friendly distribution team in Avonmouth. This full-time role offers a competitive salary and involves managing client accounts, processing orders, and delivering exceptional customer service. Ideal candidates will have experience in sales or customer service, strong communication skills, and a proactive attitude. The company values its employees and provides opportunities for long-term career progression. Join a supportive environment where your contributions are recognized and rewarded.

Benefits

Company Pension

Employee Discount

Life Insurance

Free & On-Site Parking

Qualifications

• 1+ year of sales or customer service experience required.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone and email promptly.
• Process orders and ensure a smooth buying experience.
• Build product knowledge to assist customers confidently.

Skills

Sales Experience

Customer Service Experience

Communication Skills

Problem-Solving Skills

Customer-First Attitude

Job description

Customer Account Manager - Avonmouth

Up to £33,000 | Monday - Friday | 8:30am - 5:00pm

I am currently looking for a Customer Account Manager to join a friendly, well-established distribution team in Avonmouth.

This full-time, permanent position involves managing client accounts, processing orders via phone and email, and delivering outstanding customer service. Experience in a business-to-business environment or in customer service or sales roles is preferred. Full training and ongoing development are provided.

Main Duties

1. Customer Assistance: Promptly and courteously respond to customer inquiries via phone and email.
2. Issue Resolution: Troubleshoot and resolve customer concerns using available tools and resources.
3. Order Management: Process orders, track shipments, handle cancellations/modifications, and ensure a smooth buying experience.
4. Product Knowledge: Build a strong understanding of our product range to confidently assist customers.
5. Up-Selling: Spot opportunities to promote complementary products that add value for customers.
6. Professional Communication: Maintain a friendly, empathetic, and respectful tone in all interactions.

Skills

• 1+ year of sales or customer service experience required
• Experience in sales (preferred)
• Strong communication and problem-solving skills
• A proactive, customer-first attitude
• Ability to commute to Avonmouth

Benefits

• Company pension
• Employee discount
• Life insurance
• Free & on-site parking

This is a fantastic opportunity to join a supportive company that values its people and offers long-term career progression.

If you are interested, please click APPLY.