Luxury Sales Professional - Westfield

Hollybank Trustees Ltd; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

29 days annual leave

Private Healthcare for Managers

Health Cash Plan with discounts

Job summary

Chisholm Hunter is recruiting passionate Sales Professionals to deliver a luxurious client experience at our Westfield London boutique. You will welcome clients, provide personalised recommendations, and drive sales while maintaining impeccable store presentation and product knowledge.

Role focuses on building lasting client relationships, upselling, and contributing to visual merchandising. The successful candidate will thrive in a high-end environment and share a commitment to outstanding

Qualifications

• Previous retail sales experience, preferably in luxury goods or jewellery.
• Strong interpersonal skills and ability to engage clients.
• Track record of meeting or exceeding sales targets.
• Flexibility with regards to working hours.

Responsibilities

• Welcome clients with warmth, professionalism, and a passion for jewellery.
• Meet and exceed sales targets with a consultative selling approach.
• Build relationships and provide personalised recommendations.
• Collaborate on visual merchandising to showcase collections.
• Develop knowledge of gemstones, metals, and craftsmanship for informed advice.

Skills

Retail sales experience

Interpersonal skills

Sales target achievement

Hours flexibility

Education

Job description

Voted one of Sunday times best places to work 2025 and 2026!

Location: Westfield London W12 7GD

We are multiple award-winning jewellers supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’.

At the heart of everything we do are our HEART values – Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.

We are looking for passionate and driven Sales Professionals who embody these values and is eager to create lasting memories for our client.

Your Role

Creating Lasting Impressions

Welcome clients with warmth, professionalism, and a genuine passion for jewellery. Create a welcoming and luxurious atmosphere that reflects the essence of our brand.

Sales Excellence

Meet and exceed sales targets while maintaining a consultative selling approach. Utilise your expertise to upsell and cross-sell complementary products, enhancing the overall shopping experience.

Personalised Service

Build strong relationships with clients, understanding their preferences, and providing personalised recommendations. Assist in selecting the perfect piece for special occasions, ensuring a memorable experience for every client.

Visual Merchandising

Collaborate with the team to create stunning displays that captivate clients and highlight our jewellery collections. Ensure the store is consistently immaculate and visually appealing.

Product Expertise

Develop an in-depth knowledge of our jewellery collections, including gemstones, metals, and craftsmanship techniques. Educate clients on the unique characteristics of each piece, helping them make informed purchase decisions.

Some of the Benefits

• Advance your career within our expanding company where over 80% of our current managers were promoted from within and started their career in non managerial roles.
• Enjoy a competitive salary (negotiable based on experience) and industry leading bonus package
• Generous employee discounts on watches, jewellery, and accessories across Chisholm Hunter and Barclays diamonds for colleagues, their family and friends.
• 29 days annual leave, increasing to 30 days after 1 year
• Private Healthcare for Managers, Health Cash Plan with high street store discount perks, Enhanced Maternity Leave
• Long service awards starting at 5 years
• Be part of a renowned, family owned jewellery brand with a rich heritage and a commitment to further growth where feedback of ideas is embraced
• Join a dynamic team who are as passionate about their craft as we are, with the added benefit that we sponsor colleagues with their professional development. We pay for colleagues to complete their industry JET qualification – and reward them when they pass!

Qualifications & Experience

• Previous retail sales experience, preferably in luxury goods or jewellery.
• Passion for and knowledge of jewellery, gemstones, and precious metals (JET qualification would be advantageous)
• Excellent interpersonal skills with the ability to engage and connect with clients.
• Strong sales acumen and a track record of meeting or exceeding targets.
• Flexibility with regards to working hours