Custody Administrator

Sodexo Group; United Kingdom; Remote; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Free meals

Free parking

On-site gym access

Gym membership subsidy

BUPA healthcare

Life assurance

Sodexo employee benefits

Job summary

Sodexo Group is seeking a Custody Administrator for the Offender Management Unit at HMP Peterborough. The role supports offender management processes, handles sensitive information, and engages in specialist sentence calculation training to ensure legal compliance and smooth custody administration.

The post offers 37.5 hours per week (Mon-Fri) with a structured pay progression from starting pay (£26,227.50) up to (£31,050) based on training milestones, with benefits such as onsite parking, meals

Qualifications

• Fast-paced administrative experience required.
• Excellent attention to detail and accuracy under pressure.
• Proficient with Microsoft Word and Excel.
• Strong organisational skills and ability to manage competing priorities.
• Excellent verbal and written communication.
• Ability to work independently and as part of a team while handling confidential information.
• Enhanced DBS (Level 2) required.

Responsibilities

• Administer court processes, including reviewing court warrants and prisoner attendance at court.
• Complete specialist training in sentence calculation and become licensed to carry out HMPPS sentence calculations.
• Maintain accurate records, filing systems, and confidential offender information.
• Liaise with internal departments, courts, probation services, and external stakeholders.
• Monitor deadlines, produce management information, and support reporting requirements.
• Manage shared inboxes, telephone enquiries, and provide administrative support to the Offender Management Unit.

Skills

Fast-paced admin experience

Attention to detail

Word & Excel proficiency

Organisational skills

Verbal and written communication

Independent and team work

Education

Enhanced DBS (Level 2)

Tools

Microsoft Word

Microsoft Excel

Job description

Custody Administrator

As a Safer Prisons Administrator within the Offender Management Unit at HMP Peterborough, you will play a vital role in supporting the prison's offender management processes. Working within a busy and fast-paced environment, you will provide accurate administrative support, manage sensitive information, and undertake specialist training in sentence calculation to help ensure legal compliance and the smooth running of custody administration. This is an excellent opportunity for an organised and detail-oriented administrator looking to develop specialist knowledge within the justice sector.

HMP Peterborough is the UK’s first purpose‑built prison to house both men and women on the same site. With high levels of physical security, it provides needs‑led personal development services tailored to both populations. As a resettlement‑focused establishment, it offers a wide range of educational, vocational and behavioural programmes, alongside workshops, accredited training and employment opportunities that build practical skills for release. The site also includes dedicated healthcare, family services and faith facilities to support overall well‑being.

Sodexo has a culture built on three hallmarks: Be Positive, Be Courageous and Be the Difference. We encourage people to be positive by creating hope and respect in every interaction, to be courageous by safely challenging behaviours that don’t support a positive environment, and to be the difference by taking actions that improve outcomes for those we support.

By living these hallmarks each day, you help build routines, rituals and behaviours that show what good looks like. You recognise and encourage the right actions, and you lead with intention - knowing every moment of connection counts.

Join Sodexo and be part of something greater.

You belong in a team where you can act with purpose and thrive in your own way.

Sodexo Careers

Main Responsibilities

• Administer court processes, including reviewing court warrants and prisoner attendance at court.
• Complete specialist training in sentence calculation and become licensed to carry out HMPPS sentence calculations.
• Maintain accurate records, filing systems, and confidential offender information.
• Liaise with internal departments, courts, probation services, and external stakeholders.
• Monitor deadlines, produce management information, and support reporting requirements.
• Manage shared inboxes, telephone enquiries, and provide administrative support to the Offender Management Unit.

Please see attached job description for further information regarding the role requirements

The Ideal Candidate

• Previous experience in a fast-paced administrative role.
• Excellent attention to detail with the ability to work accurately under pressure.
• Confident using Microsoft Office applications, particularly Word and Excel.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent verbal and written communication skills.
• Able to work both independently and as part of a team while handling confidential information professionally.
• Enhanced Level 2 + Enhanced DBS (processed via site VCP)

Package Description

Starting salary: £26,227.50 per annum , with structured progression up to £31,050.00 per annum based on training completion and experience.

37.5 hours per week

Monday - Friday

Develop your career and increase your earnings

This role offers a structured pay progression programme linked to specialist training and experience. As you develop your skills and complete key training milestones, you'll have the opportunity to progress through the following pay scales:

Custody Team Administrator Pay Progression

Starting Rate – Custody Team Administrator

Pay: £13.45 per hour (£26,227.50 per year)
Level: Entry Level

After 3–12 Months – Specialist Custody Administrator

Pay: £13.70 per hour (£26,721.23 per year)
Milestone: Completion of Basic Sentence Calculation Course

After 12–36 Months – Senior Specialist Custody Administrator

Pay: £14.37 per hour (£28,013.20 per year)
Milestone: Completion of Advanced Sentence Calculation Course

After 36+ Months – Senior Specialist Custody Administrator

Pay: £15.92 per hour (£31,050.00 per year)
Milestone: Completion of Advanced Refresher Course

In addition, you'll benefit from:

• Free meals (where applicable)
• Free on-site parking
• Access to our on-site gym and subsidised gym membership
• BUPA healthcare scheme
• Life assurance
• A wide range of additional Sodexo employee benefits

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.