CSL Admin

ADM; Hereford; On-site; GBP 22,000 - 30,000; Full time

Job summary

ADM Hereford is seeking a customer-focused Order Fulfillment Coordinator to manage end-to-end order processing, coordinate with production, logistics and sales teams, and ensure accurate data in the ERP system.

You will be the primary contact for customers on order status, handle inquiries and returns, and work with carriers/3PLs to optimise delivery and invoicing with strong attention to detail.

Qualifications

• 3+ years experience in order fulfilment or customer service.
• Strong knowledge of logistics, incoterms, exports/imports.
• Proficiency in ERP/order management systems and MS Excel.

Responsibilities

• Enter and maintain customer orders accurately in the ERP system.
• Monitor order progress from production to delivery and report OTIF.
• Serve as primary contact for customers on order status and issues.
• Coordinate transportation and liaise with carriers and 3PL partners.
• Prepare customer invoices and process returns/credit notes.
• Support sales and keep internal stakeholders updated.
• Perform monthly reconciliations of shipped vs invoiced quantities.

Skills

ERP / order management

Excel

Communication skills

Attention to detail

Multitasking

Tools

ERP software

Job description

Job Purpose

As a key member of the Site Operations Team and part of the EHS Centre of Excellence (CoE), you will facilitate the deployment of ADM’s safety, health and environmental strategy across the location. You will ensure compliance with regulatory and ADM standards and help drive continuous improvement of EHS performance and results.

Main Responsibilities

Order Lifecycle Management

• Accurately entering and maintenance of Sales orders in the system.
• Monitoring of order progress through the Sales order life cycle, i.e. production, QC, dispatch, and delivery to Customer.
• Tracking and reporting on OTIF metrics and proactively addressing delays or risks to delivery.
• Coordination with other functions such as Operations, Warehousing, and logistics teams.

Customer Relationship Management

• Acting as the primary point of contact for customers regarding order status, delivery updates, and issue resolution.
• Registering and managing Customer complaints, ensuring timely follow up.
• Maintain strong, ongoing relationships with Customers.

Logistics & Dispatch

• Organizing transportation and dispatch activities in alignment with collection and delivery schedules.
• Liaise with carriers and other 3PL partners to ensure efficient, cost-effective storage and delivery solutions.

Invoicing, Credits & Returns

• Prepare and issue accurate and timely Customer invoices.
• Process Customer returns and raise Credit notes as required.
• Ensure Financial accuracy and documentation for all transactions.

Sales Support & Internal Liaison

• Collaborating with the Sales team.
• Provide internal stakeholders with updates on Order status and Customer issues.
• Act as a liaison between customers and ADM (or other internal departments) to resolve issues.

Reporting & Reconciliation

• Conduct monthly reconciliations for shipped orders vs. invoiced and delivered quantities.
• Identify and resolve discrepancies in collaboration with Finance and Operations teams or 3PL providers.
• Provide support on Audits, documentation and traceability exercises.

Skills & Abilities

• Excellent Communication and interpersonal skills.
• Proficient in ERP/order management systems and MS Office (Excel in particular).
• High attention to detail, problem-solving abilities, and a Customer-first mindset.
• Ability to manage multiple priorities and meet deadlines.

Education & Experience

• Proven experience in Order fulfilment, Customer service, or Sales support (3+ years preferred).
• Strong understanding of Logistics (incoterms, exports/imports), Supply chain.