CRV Administrative Officer: Patient Care & Clinic Admin

Countess of Chester Hospital NHS Foundation Trust; Chester; On-site; GBP 23,000 - 29,000; Full time

Job summary

Countess of Chester Hospital NHS Foundation Trust in Chester is seeking a CRV Administrative Officer to provide high-quality administrative support within the Cardiology, Respiratory & Vascular department. You will manage diaries, bookings, patient records, and act as a main contact for patients and staff.

The role requires a polite, professional manner, strong communication, and the ability to prioritise tasks while supporting clinic and diagnostic activity.

Qualifications

• Educated to GCSE level or equivalent.
• NVQ Level 3 in Business Administration or equivalent experience.
• Advanced keyboard skills.
• Microsoft applications.
• Customer Care Course.
• Experience of hospital systems including Cerner and TOMCAT.

Responsibilities

• Provide comprehensive administrative support to ensure smooth running of the CRV service.
• Manage clinic and investigation diaries, coordinate appointments and waiting lists.
• Maintain accurate patient records across hospital systems and produce routine reports.
• Act as a key contact for patients, relatives, consultants, GPs and other departments.

Skills

Flexible approach to work

Excellent communication

Organised and systematic

Prioritisation

Customer service experience

Education

GCSE level or equivalent

NVQ Level 3 in Business Administration or equivalent

Advanced keyboard skills

Microsoft applications

Customer Care Course

Experience of hospital systems including Cerner and TOMCAT

Tools

Cerner

TOMCAT

Job description

Countess of Chester Hospital NHS Foundation Trust in Chester is seeking a CRV Administrative Officer to provide high-quality administrative support within the Cardiology, Respiratory & Vascular department. You will manage diaries, bookings, patient records, and act as a main contact for patients and staff.

The role requires a polite, professional manner, strong communication, and the ability to prioritise tasks while supporting clinic and diagnostic activity.