CRV Administrative Officer

Transformation Unit; Chester; On-site; GBP 26,000 - 27,000; Full time

Job summary

Countess of Chester Hospital NHS Foundation Trust is seeking a CRV Administrative Officer to join the Cardiology, Respiratory & Vascular department. The role supports the delivery of high-quality administrative functions, manages diaries, and acts as a key contact for patients and staff.

The successful candidate will maintain patient records, generate routine reports, handle enquiries, and ensure governance and safeguarding requirements are met in a busy NHS environment.

Qualifications

• Educated to GCSE level or equivalent with NVQ3 in Business Admin or equivalent.
• Experience with hospital systems including Cerner and TOMCAT is desirable.
• Strong organisational and communication skills required.

Responsibilities

• Manage clinic and investigation diaries and coordinate appointments.
• Maintain waiting lists and maximise capacity to prevent breaches.
• Act as a key contact for patients, relatives and healthcare professionals.
• Produce routine reports and audit data; support administrative procedures.
• Ensure information governance, confidentiality and safeguarding compliance.

Skills

Flexible approach

Communication skills

Interpersonal skills

Tact & diplomacy

Organised

Prioritisation

Patient access targets

Education

GCSE level or equivalent

NVQ Level 3 in Business Administration

Tools

Cerner hospital systems

TOMCAT

Microsoft Office Applications

Job description

Employer Countess of Chester Hospital NHS Foundation Trust Employer type NHS Site Countess of Chester Hospital Town Chester Salary £25,760 - £27,476 pa Salary period Yearly Closing 19/11/2026 23:59

CRV Administrative Officer

Band 3

Countess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement.

Our vision is to improve the lives of our community and provide excellence in healthcare, through partnership and innovation

Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviours.
We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as Black, Asian, Minority ethnic and those with disabilities.

As a region we are reviewing the way we work, and exploring how new working practices that support flexible working can create a positive work-life balance. As part of our recruitment process we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit.

Job overview

Working Full time: 37.5 hours per week

We are delighted to offer an exciting opportunity to join our Cardiology, Respiratory & Vascular (CRV) Department as part of our dedicated administrative team.

The post holder will work as a CRV Administrative Officer, providing high-quality administrative support to ensure the smooth and efficient operation of the service. The role involves managing and coordinating a range of administrative duties, including dealing with correspondence, booking appointments, maintaining patient records, supporting clinic and diagnostic activity, and acting as a key point of contact for patients, relatives, and healthcare professionals.

A polite, friendly, and professional manner when dealing with patients, relatives, visitors, and staff, both face‑to‑face and over the telephone, is essential. The post holder will be expected to communicate effectively, manage competing priorities, and contribute positively to the delivery of the service.

The duties outlined provide an indication of the main responsibilities of the role; however, these may change and vary according to service needs. We ask all employees to be flexible in their approach, working collaboratively with colleagues to ensure we continue to deliver Safe, Kind and Effective care to our patients.

Main duties of the job

The post holder acts as a Cardio Respiratory Vascular (CRV) Administrative Officer, providing comprehensive administrative support to ensure the smooth and efficient running of the service. The role involves supporting the delivery of high‑quality administrative functions, maintaining effective office systems, and working closely with clinical and non‑clinical teams to support the day‑to‑day operation of the department.

The post holder is responsible for managing clinic and investigation diaries, coordinating appointments, monitoring and maintaining waiting lists, and maximising capacity to help prevent breaches in line with Trust policies. They act as a key point of contact for patients, relatives, consultants, GPs, and other departments, dealing with enquiries, complaints, and urgent requests in a professional, courteous, and compassionate manner.

The role also includes maintaining accurate patient records across hospital systems, producing routine reports and audit data, supporting the implementation of administrative procedures and systems, and ensuring compliance with information governance, confidentiality, infection control, and safeguarding requirements. The post holder will work closely with the Assistant Service Manager and multidisciplinary teams to support the delivery of safe, effective, and timely patient care.

Working for our organisation

The Trust’s services are provided from three locations:

• The Countess of Chester Hospital: providing 473 general and acute beds.
• Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.
• Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire.

The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board.

The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery

Detailed job description and main responsibilities

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.

If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service.Please note applicants will be required to pay for their DBS check. Costswill be deducted from their salary over the first three months of employment.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

The Trust will not sponsor where the starting salary does not meet immigration rules

Person specification

Qualifications

• Educated to GCSE level or equivalent.
• NVQ Level 3 in Business Administration or equivalent experience.
• Advanced keyboard skills
• Microsoft applications.
• Customer Care Course.
• Experience of hospital systems including Cerner and TOMCAT.

Knowledge and Experience

• Significant previous administration experience at NVQ Level 3.
• Administration and clerical work.
• Experience of dealing with the public.
• Experience in using Microsoft Office Application.
• Experience of NHS/Health Care environment.
• Knowledge of waiting list administration.
• Knowledge of medical terminology.
• Experience of hospital systems including Cerner.

Skills

• Flexible approach to work and flexibility with regard to shift patterns.
• Provide evidence of excellent communication: - written, verbal and telephone manner.
• Able to communicate with a variety of people at all levels and different backgrounds.
• Able to deal with sensitive issues with tact and diplomacy.
• Organised and systematic
• Ability to prioritise work
• Understanding of patient access targets.

Disclosure and Barring Service Check
If the role is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Enhanced DBS check applications that are submitted with omitted or incorrect information will be withdrawn. In the event errors are identified on your original application, a new application will need to be submitted and you will be required to pay the DBS application fee again.

The cost of the DBS application will be deducted from your salary over the first three months of employment.

Certificate of Sponsorship

Applications from job seekers who require current skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - Check if you need a UK visa - GOV.UK

The Trust will not sponsor where the starting salary does not meet these immigration rules

For further details on skilled worker sponsorship, please consult the UK Home Office guidance: Skilled Worker visa: Overview - GOV.UK. Additionally, the New guidance for overseas applicants | NHS Employers provides helpful information on the recruitment process for candidates applying for roles in the UK.

Overseas candidates are responsible for their travel expenses.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependent's (over 18 years old) will also be subject to this requirement.