Sales and Customer Communications Executive

Imagine Cruising; Swindon; On-site; GBP 22,000 - 26,000; Full time

Job summary

Imagine Cruising seeks a Sales & Customer Communications Executive to enhance existing bookings with tailored recommendations and upgrades. You will work with customers across departments to drive satisfaction and commercial performance while identifying revenue opportunities and strengthening relationships.

The role requires flexible shifts, strong communication, and the ability to work well under pressure, with a passion for cruises and delivering exceptional service.

Qualifications

• Excellent communication skills, verbal and written.
• Experience in customer service and handling inquiries.
• Ability to work flexible shifts, including nights as required.
• Comfortable working alone and within a team, with attention to detail.
• Calm under pressure and capable of problem solving to meet deadlines.

Skills

Customer service

Communication skills

Teamwork

Self-motivation

Deadline driven

Job description

Company Description

Imagine Cruising, established in 2011, are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise.We create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, and fabulous hotel stays at hand-picked accommodations - transforming everyday travel into extraordinary adventures

Role Description

We're looking for a Sales & Customer Communications Executive to join our team. In this role, you'll be responsible for enhancing existing customer holiday bookings through tailored recommendations and value-added upgrades, helping to drive customer satisfaction and commercial performance. Working closely with customers and collaborating across multiple departments, you'll play a key role in delivering exceptional service while identifying opportunities to maximise revenue and strengthen customer relationships.

Qualifications

• Must be able to work flexible shift patterns including potential nightshifts (as required)
• Knowledge of customer service principles and practices
• Must be confident working alone and as part of a team
• Must demonstrate a significant level of self-motivation and initiative
• An ability to work to deadlines with good attention to detail
• Able to remain calm under pressure and problem solve accordingly
• Must be reliable with a flexible approach
• Excellent communication skills – verbal and written - essential
• Able to work extended hours on occasions
• Have vast knowledge in terms of products and cruising