Remote Cruise Customer Concierge & Sales Expert

Iglu; Rugby; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Discounted travel

EV scheme

Gym discounts

Online GP service

Job summary

Iglu is seeking a Customer Care Expert in the UK to act as the brand ambassador, handling calls and emails to sell cruise holidays and ancillaries. You will manage bookings, resolve issues, and maintain compliance with brand guidelines.

Ideal candidates have travel or customer care experience, strong communication skills, and the ability to navigate multiple reservation systems. Hybrid/remote work options are available within the UK.

Qualifications

• Impeccable verbal and written communication skills.
• Experience with customer care or travel sales.
• Ability to navigate multiple reservation systems.

Responsibilities

• Answer calls and emails to sell cruise holidays and ancillaries.
• Manage bookings: amendments, errors, and supplier systems.
• Meet sales targets and KPIs; improve conversion and margins.
• Own customer queries and resolve issues following escalation procedures.
• Maintain brand voice in all communications and ensure accurate records.

Skills

Communication Excellence

MS Office

Google Docs

Negotiation

Cruise knowledge

Analytical skills

Tools

Reservation systems

CRM systems

Microsoft Excel

Job description

Iglu is seeking a Customer Care Expert in the UK to act as the brand ambassador, handling calls and emails to sell cruise holidays and ancillaries. You will manage bookings, resolve issues, and maintain compliance with brand guidelines.

Ideal candidates have travel or customer care experience, strong communication skills, and the ability to navigate multiple reservation systems. Hybrid/remote work options are available within the UK.