Cross-Border Logistics Quality Lead

JD.COM; Milton Keynes; On-site; GBP 60,000 - 90,000; Full time

Job summary

JD.COM is seeking a Cross-Border Logistics Quality Manager to oversee data accuracy for cross-border forecasts, review crucial documents, and monitor customs clearance in real time from Milton Keynes. You will lead with teams across forwarders, brokers, carriers and customer service to mitigate delays and resolve exceptions.

The role requires 5+ years in cross-border logistics, 3+ years in a similar quality/ops function, and fluent Chinese and English. A Bachelor’s degree is expected.

Qualifications

• 5+ years of industry experience in cross-border logistics.
• 3+ years in a similar logistics quality/operations role.
• Bachelor's degree or higher; fluent in Chinese and English.

Responsibilities

• Forecast Receipt & Entry: enter cross-border cargo forecast data and verify key fields for accuracy.
• Document Review & Follow-up: review commercial invoices, packing lists, customs declarations and origin certificates for completeness and consistency.
• Customs Clearance Tracking: monitor progress real-time, record milestones and escalate delays or inspections.
• Exception Alert & Coordination: lead handling of exceptions, coordinate with forwarders, brokers, carriers and customers for quick closure.
• Quality Improvement & Process Optimization: analyze exceptions, drive SOP optimization to reduce repeat-complaint rates.

Skills

Cross-border logistics

Document review

Root cause analysis

Multi-party coordination

Quality improvement

Education

Bachelor's degree

Job description

JD.COM is seeking a Cross-Border Logistics Quality Manager to oversee data accuracy for cross-border forecasts, review crucial documents, and monitor customs clearance in real time from Milton Keynes. You will lead with teams across forwarders, brokers, carriers and customer service to mitigate delays and resolve exceptions.

The role requires 5+ years in cross-border logistics, 3+ years in a similar quality/ops function, and fluent Chinese and English. A Bachelor’s degree is expected.