Global Cross-Border Logistics Quality Lead

JD.COM; England; On-site; GBP 65,000 - 90,000; Full time

Job summary

JD.COM is seeking a Cross-Border Logistics Quality Manager to oversee data accuracy, document review, and timely customs clearance across Europe. You will coordinate with forwarders, carriers, and customer service to resolve exceptions and drive continuous quality improvements.

Ideal candidates have 5+ years in logistics, 3+ years in a managerial or senior specialist role, and a Bachelor's degree or higher. Fluent Chinese and English are required, with openness to candidates across Europe.

Qualifications

• Bachelor's degree or above required.
• 5+ years in industry experience with cross-border logistics.
• Fluent in Chinese and English.

Responsibilities

• Forecast Receipt & Entry: capture cross-border cargo forecast data accurately.
• Review and follow up on customs documents for completeness and compliance.
• Monitor real-time customs clearance progress and flag delays or inspections.

Skills

Root cause analysis

Multi-party coordination

Risk identification

Quality improvement

Process optimization

Education

Bachelor's degree or above

Job description

JD.COM is seeking a Cross-Border Logistics Quality Manager to oversee data accuracy, document review, and timely customs clearance across Europe. You will coordinate with forwarders, carriers, and customer service to resolve exceptions and drive continuous quality improvements.

Ideal candidates have 5+ years in logistics, 3+ years in a managerial or senior specialist role, and a Bachelor's degree or higher. Fluent Chinese and English are required, with openness to candidates across Europe.