Business Programme & Product Manager (Pharma)

ISR RECRUITMENT LIMITED; London Borough of Southwark; Sur place; GBP 90 000 - 120 000; Plein temps

Résumé du poste

ISR Recruitment Limited is seeking a seasoned Business Programme & Product Manager to support the ex-US rollout of Next Gen CRM and AI-enabled capabilities for Field teams. This role sits between business and technology, not as a pure PM.

You will drive transformation, coordinate across affiliates and IT, and deliver real business outcomes in a complex global environment.

Qualifications

• Experience in pharma/commercial transformation.
• Ability to translate strategy into executable actions across a global programme.
• Hands-on delivery and problem-solving across multiple workstreams.

Responsabilités

• Bridge business and tech for CRM/AI-enabled field capabilities rollout.
• Coordinate stakeholders across affiliates, IT and vendors to resolve issues.

Connaissances

Pharma experience

CRM transformation

Veeva/Salesforce

Change management

Stakeholder management

Global rollout

Product management

Delivery/problem solving

Cross-functional leadership

Communication skills

Outils

Veeva CRM

Salesforce

Description du poste

The Opportunity:

ISR Recruitment is supporting a global pharmaceutical organisation who are seeking an experienced Business Programme & Product Manager to support the ex-US rollout of Next Gen CRM and AI-enabled capabilities for Field teams.

We are looking for a Consultant who sits between the business and technology, rather than being primarily a technical Project Manager or Product Manager.

Ideally I'm looking for the following in candidates:

• Strong pharma experience (Commercial / Sales / Field Excellence / Customer Engagement)
• A good understanding of how pharma sales reps work day-to-day and the processes/tools that support them
• CRM transformation experience, ideally Veeva CRM; strong OCE or Salesforce experience could also be relevant
• Strong business transformation and change-management experience, including readiness, adoption and training
• Someone hands-on who can understand user needs and solve problems when the new platform cannot simply replicate the old process
• Strong stakeholder management across affiliates, business, IT and vendors, with examples of bringing people together to resolve issues rather than primarily tracking plans and RAID logs
• Global/regional programme and affiliate rollout experience

I'm putting less emphasis on profiles where the pharma experience is mainly manufacturing, supply chain, SAP, MDM, infrastructure, R&D or other back-end systems unless they also have strong Commercial/Field transformation experience.

This is a hands-on role working across Business, Product, Programme, Commercial, Medical, IT, affiliates and external partners to turn strategy into execution and ensure the programme delivers meaningful business outcomes.

This is not a traditional programme reporting role. The successful candidate will be proactive, commercially aware and comfortable identifying issues, connecting dependencies, bringing stakeholders together and driving problems through to resolution.

You will act as a hands-on extension of the programme leadership team, helping translate strategic priorities into tangible actions and outcomes across a complex global transformation programme where you will need to be comfortable working with ambiguity, challenging where necessary and taking ownership of issues rather than simply tracking them.

Skills and Experience:

• Strong experience in Business Programme Management, Product Management, Commercial Operations or Business Transformation.
• Pharmaceutical / Life Sciences / Healthcare industry experience.
• CRM or customer-engagement platform experience.
• Salesforce and/or Veeva experience.
• AI-enabled business or field capabilities.
• Commercial or Medical Affairs transformation.
• Global / regional rollout programmes involving multiple affiliates or markets.
• Product roadmap and product management experience.
• Experience delivering complex programmes within a large/global organisation.
• Strong hands-on delivery and problem-solving capability.
• Proven ability to coordinate multiple stakeholders, teams and workstreams.
• Excellent senior stakeholder management and communication skills.