CRM Systems Assistant

SGS; Filton; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

LGPS pension

25 days annual leave + 8 bank holidays

Flexible working

Job summary

South Gloucestershire & Stroud College (the SGS) is seeking a CRM Systems Assistant to administer and improve the College's CRM platform. You will ensure high-quality data, robust reporting and user-friendly systems to support employer engagement, community partnerships and stakeholder management.

The role involves maintaining data integrity, delivering training, building dashboards, and collaborating with stakeholders to streamline CRM workflows while ensuring GDPR compliance and security

Qualifications

• Strong analytical skills with the ability to produce reports and interpret data.
• Experience using and supporting CRM systems.
• Understanding of GDPR, information governance and data management requirements.
• Excellent organisational and problem-solving skills.
• Strong communication skills with the ability to support and train colleagues.

Responsibilities

• Act as the primary point of contact for the College's CRM system and provide user support across the organisation.
• Maintain data accuracy, integrity and GDPR compliance for CRM records.
• Support development and continuous improvement of CRM processes, workflows and functionality.
• Create and maintain dashboards, reports and performance metrics to aid decision-making.
• Deliver training and guidance to maximise CRM adoption and usage.
• Identify opportunities to improve processes with stakeholders.
• Assist data cleansing, migration and system integration activities.
• Investigate and resolve CRM issues, coordinating with suppliers when needed.

Skills

Analytical skills

Data interpretation

GDPR knowledge

Organisational skills

Communication

Training others

Problem solving

Education

GCSE English & Maths 4/C+

Tools

CRM systems

Power BI

Job description

We have an exciting opportunity for a CRM Systems Assistant within our Communities and Partnerships Directorate! This is a pivotal role responsible for the administration, development and continuous improvement of the College's CRM system. You will help ensure that employer engagement, community partnerships, commercial activities and stakeholder relationship management are supported by high-quality data, effective reporting and user-friendly systems.

Key Tasks and Responsibilities

• Act as the primary point of contact for the College's CRM system, providing support and guidance to users across the organisation.
• Maintain the accuracy, integrity and security of CRM data, ensuring compliance with GDPR and College policies.
• Support the development and continuous improvement of CRM processes, workflows and functionality.
• Create and maintain dashboards, reports and performance metrics to support operational and strategic decision-making.
• Deliver training, coaching and user guidance to maximise CRM adoption and effective use.
• Work with stakeholders to identify opportunities for process improvement.
• Support data cleansing, migration and system integration activities.
• Investigate and resolve CRM-related issues, liaising with suppliers where required.
• Develop user guidance, process documentation and system procedures.
• Support employer engagement, commercial activity and partnership development through effective stakeholder data management
  GCSE English and Maths at Grade 4/C or above (or equivalent).
• Experience using and supporting CRM systems.
• Experience maintaining accurate databases and customer records.
• Strong analytical skills with experience producing reports and interpreting data.
• Understanding of GDPR, information governance and data management requirements.
• Excellent organisational and problem-solving skills.
• Strong communication skills with the ability to support and train colleagues.
• Experience of CRM implementation, migration projects or system integrations would be advantageous.
• Knowledge of reporting tools such as Power BI would be beneficial.
• Experience within further education, employer engagement, customer service or business development environments would an advantage.
  Competitive Pension Scheme- Corporate and support roles have access to the Local Government Pension Scheme (LGPS), a flexible and pension accessible from the age of 55, with generous employer contributions of 16%.
• Generous Annual leave entitlement plus the 8 bank holidays- 25 days corporate and support functions, increasing to 30 days after 5 academic years' service (Full-Time Equivalent).
• Two weeks leave during the Christmas closedown period largely supported by the discretionary closure days provided by the College.
• Extensive professional development with ongoing support for your personal & professional development, including 25% tuition discount for immediate family of SGS employees.
• Family friendly policies and a proven commitment to supporting flexible working practices
• Access to 'My Lifestyle' discounted shopping benefits, cycle to work scheme and a Technology Salary Sacrifice Scheme
• Free Annual Eye test
• All staff members can buy a TOTUM card (formerly known as NUS Extra cards), as part of being an affiliate member of the Students' Union
• Staff have access and supported to be part of inclusive or sustainable staff networks and communities
• Free car parking at all campuses (Except Queens Road Art School)
• Access to a wide variety of external health and wellbeing resources
• Subsidised onsite catering services including Costa Coffee

South Gloucestershire & Stroud College has an excellent reputation for delivering further education and work-based programmes in a range of subjects - from business to sport, construction to media, GCSE's and A Levels to Honour Degree level programmes.