CRM Manager

Sheffield Hallam University; Sheffield; On-site; GBP 41,000 - 46,000; Full time

Benefits offered by this job

LGPS pension

Flexible working

Job-share option

Job summary

Sheffield Hallam University is hiring for a CRM specialist to lead personalised, targeted marketing campaigns within the Student Recruitment Marketing team. You will manage complex customer journeys in Microsoft Dynamics, troubleshoot the CRM system, and drive improvements across data quality and GDPR compliance.

You’ll collaborate with the CRM Data and Insights Manager and cross-functional teams to develop a cohesive CRM strategy that supports high-quality engagements with future students.

Qualifications

• Extensive CRM experience, ideally with Microsoft Dynamics.
• Pro-active approach to using and developing new systems and software.
• Exceptional communicator and collaborator with leadership across functional boundaries.
• Experience navigating GDPR and data compliance.
• Experience in Higher Education and CRM integrations is desirable.

Skills

CRM experience

Microsoft Dynamics

Communication

Leadership

GDPR compliance

Job description

Grade 7 - £40,704 to £45,641 per annum (depending on experience)

We have an exciting opportunity to join a fast-paced, collaborative, and supportive Student Recruitment Marketing team,playing a critical role indelivering personalised.targeted student recruitment and marketingactivities,as well as providing leadership across a range of business areas to ensure consistent, best practice CRM activity across the full student recruitment journey.

You will workprimarily inour CRM system (Microsoft Dynamics), tomanagethedevelopmentofcomplexand dynamiccustomerjourneys whichpower personalised, targetedmarketing activities.You’llalsoberesponsible fortroubleshootingissues andsystem development forthe CRMsystemand associated technologies anddelivering new and innovative ways of working, supporting training and development whererequired.

You'llwork with the CRM Data and Insights Manager toensure high data quality and integrity in our CRM system, collaborating with teams across student recruitment,marketingand Digital Technology Services.You’llprovideexpertiseand advice to ensurehigh data standards, GDPR compliance, and support technical enhancements to enhance performance and user experience.

You are aCRMspecialist with a keen eye for detail and a passion forpushing the boundaries toplan and optimise CRM campaigns to meet businessobjectives.You’recomfortable working with relational data and complex audience information to createcustomerjourneys andcan share knowledge andexpertiseto develop and implement a CRM strategy across student recruitment that ensures consistency,complianceandhigh-quality engagements with future students.

We are looking for someone with:

• ExtensiveCRMexperience, ideally with Microsoft Dynamics.
• A pro-active approach to usingand developingnew systems and software.
• An exceptional communicator and collaborator, with the ability to build relationships anddemonstrateleadership across functional boundaries.
• Experience of navigating complex regulatory environments, with strong working knowledge of GDPR.
• Experience in Higher Educationis desirable, along with experience of managing CRM integrations and using data extraction and reporting tools.
  

You will be contractually enrolled into the Local Government Pension Scheme (LGPS)one of the largest and most generous defined benefit pension schemes in the country.

If you are, or have been, a recent member of the Universities Superannuation Scheme (USS) directly prior to joining us, you can choose to opt out of the LGPS and remain in the USS. Please contact the Pensions team to discuss options available.

Sheffield Hallam welcomes applications from all candidates irrespective of age, pregnancy and maternity, disability, sex, gender reassignment, sexual orientation, race, religion or belief, or marital or civil partnership status.

For this job we particularly welcome applications from ethnic minority applicants who are underrepresented in this area/this type of job at Sheffield Hallam.

The role is not likely to be eligible for sponsorship under the Skilled Worker route so if you are an international applicant, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK. For more information, please visit the UKVI Guidance before applying.

We welcome applications for job-share, part-time and flexible working arrangements.

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