Student Recruitment Operations Coordinator

University of Exeter; Exeter; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Flexible working opportunities

Generous annual leave

Competitive pension contributions

Health and wellbeing initiatives

Sustainability initiatives

Job summary

University of Exeter is seeking a Student Recruitment Operations Coordinator to join the Exeter team. Hybrid working from Exeter with a focus on delivering high-quality information and support to prospective students and stakeholders.

The role involves handling enquiries across channels, supporting open days, interviews, and online sessions while collaborating with faculties and the EEG division to ensure a smooth recruitment journey.

Qualifications

• Excellent customer service skills and a proactive approach.
• Experience handling enquiries across multiple channels (live chat, phone, email).
• Ability to organise events and manage multiple tasks with attention to detail.

Responsibilities

• Provide information, advice and guidance to prospective students and stakeholders across enquiry channels.
• Respond to enquiries daily via live chat, phone lines and CRM (Microsoft Dynamics).
• Support planning and delivery of student recruitment activities, both in person and virtual.

Job description

Student Recruitment Operations Coordinator

Location: Exeter (Hybrid)

Contract type: Permanent

Salary: The starting salary will be from £30,986 on Grade D, depending on knowledge, skills and experience.

About the Role

Based within the Student Recruitment Operations team at the University of Exeter, this role focuses on providing nurturing customer experiences, providing information, advice and guidance, across a range of enquiry channels for prospective students and stakeholders. Working within a team of colleagues in similar roles, you will become a specialist in an aligned faculty area, as well as wider Student Recruitment advice and guidance (particularly International information), with the ability to hold knowledge, and support across all faculties, levels of study, and regions, supporting prospective students and University colleagues on a daily basis.

You will be joining our team as we continue to build an excellent, customer focused, enquiries service at the University for prospective students. You will be responding to enquiries from a varied and multinational customer base daily across different enquiry channels, including live chat and phone lines and via our CRM system, Microsoft Dynamics.

In addition to enquiries, this role will help support the Student Recruitment Operations Team organise and run a range of student recruitment activity – both in person and virtual – throughout the academic year. Supporting the University's undergraduate and postgraduate recruitment ambitions, this work will include activity like online sessions, large scale on-campus Open Days and Offer Holder Days, as well as applicant interviews.

Within the role you will build relationships across the Student Recruitment Operations team and more widely within the EEG division, as well as key academic and stakeholder contacts to support the smooth running of student recruitment activity across all levels of study.

About You

We are looking for a proactive individual with a natural instinct for excellent customer service and who prides themselves on their ability to provide a positive, supportive, and nurturing customer experience at every opportunity. Ideally you will have experience of handling enquiries across a variety of channels and experience in working in a customer focused environment dealing with a wide range of stakeholders.

An ideal candidate would be an effective communicator with demonstrable organisational and planning skills and some experience in working on events. Your attention to detail and ability to provide clear and accurate information is key. Whilst experience of using Microsoft Dynamics or a CRM system would be welcome, you will be provided with training to use our different software systems, as well as wider training to develop your knowledge of the university in a specialist area.

Within your application to the role, you are welcome to use examples or refer to skills or attributes that you have developed in the workplace, or within your personal life, such as through volunteering or other personal commitments like activities or clubs.

Student Recruitment Operations Team

Our team delivers student recruitment activity for the university across all cohorts, markets, and programmes of study to support the university's recruitment strategy and aims. Working across all our campuses, the team is responsible for supporting the student experience at key touchpoints in their recruitment journey, whether that is through creation and delivery of over 200 in-person and virtual events or managing thousands of individual enquiries and requests for information and advice. The team works in a matrix approach, with thematic groups focusing on specific areas of recruitment, ranging from digital activity to events and enquiries.

We have staff situated across our three campuses in Devon and Cornwall and work collaboratively across the university to provide prospective students with the advice, guidance and support they need when choosing a university.

Please ensure you read the Job Description and Person Specification for full details of this role.

Further Information

Please contact Tom Allen, [e-mail]

About Us

Transform Your Career and Help Shape a Greener, Healthier, and Fairer Future

We are committed to understanding different cultures and perspectives, supporting diverse leadership, and striving for social justice. We encourage applications from all groups underrepresented in our community, including racially minoritised individuals and those with disabilities. Our inclusive, merit-based recruitment processes seek to embrace a diverse set of experiences to ensure colleagues feel supported equitably. With over 30,000 students and 7,000 staff from 150 countries, we foster a culture where everyone can thrive.

You can read more about our current accreditations and commitment to Equality, Diversity and Inclusion here, including our commitment to the Armed Forces Covenant.

Why our colleagues love working here

• Flexible working opportunities and leading parental leave initiatives
• Generous annual leave (39-41 days including bank holidays)
• Competitive pension contributions
• A genuine dedication to supporting the health and wellbeing of all colleagues - see initiatives here
• Sustainability and the environment being at the heart of what we do

How We Can Help

If you're considering applying and need support to do so, please get in touch with us at [e-mail]. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route. If you are a migrant worker, you will need to ensure you have a visa which permits the right to work in the UK. Further details can be found on the Home Office website - https://www.gov.uk/browse/visas-immigration/work-visas. If you are an existing Skilled Worker visa holder, we may be able to sponsor and will review the transitional arrangements - https://www.gov.uk/skilled-worker-visa.