CRM Strategy & Operations Leader (Salesforce & HubSpot)

CloserStill Media; Greater London; On-site; GBP 90,000 - 150,000; Full time

Job summary

CloserStill Media is seeking a Head of CRM to own the strategy, operating model and continuous improvement of CRM platforms across the group. You will connect technology, sales, marketing, data and operations to deliver a trusted customer view, stronger pipeline performance and more consistent commercial execution.

This senior leadership role requires deep CRM platform expertise, revenue operations experience and people leadership.

Qualifications

• Significant experience leading CRM strategy in a multi-team organisation.
• Strong knowledge of Salesforce architecture and administration.
• Experience with HubSpot CRM and marketing capabilities.
• Proven ability to deliver multi-year roadmaps and backlogs.
• Experience managing budgets, suppliers and contracts.

Responsibilities

• Lead and develop the CRM delivery teams and budget ownership with clear objectives and KPIs.
• Define and maintain the group CRM strategy across Salesforce and HubSpot.
• Oversee CRM programmes, milestones, risks and stakeholder reporting to executives.
• Establish a governance model for data quality, security and compliance across platforms.
• Drive adoption and improvements to improve pipeline management and revenue impact.

Skills

CRM strategy

Stakeholder mgmt

Salesforce architecture

HubSpot CRM

Budget management

Tools

Salesforce

HubSpot

Job description

CloserStill Media is seeking a Head of CRM to own the strategy, operating model and continuous improvement of CRM platforms across the group. You will connect technology, sales, marketing, data and operations to deliver a trusted customer view, stronger pipeline performance and more consistent commercial execution.

This senior leadership role requires deep CRM platform expertise, revenue operations experience and people leadership.