CRM Service Owner

University of Bath; Bath; On-site; GBP 38,000 - 57,000; Full time

Benefits offered by this job

Generous annual leave

Employer pension scheme

Cycle to work

EV salary sacrifice

Staff gym discount

Professional development

Museum/free entry

Health and wellbeing support

Job summary

University of Bath is seeking a CRM Service Owner to lead enterprise CRM initiatives within the Marketing, Communications and External Affairs team. You will own a scalable CRM environment, drive the CRM strategy, and oversee governance to ensure delivery of measurable value across the university.

The role requires strong CRM experience in complex organisations, stakeholder engagement, and the ability to translate technical concepts into clear business benefits.

Qualifications

• Significant experience with CRM applications in a complex organisation.
• Ability to engage stakeholders at all levels and translate technical concepts into business benefits.
• Experience working with external suppliers and procurement processes.

Responsibilities

• Own and develop a stable, scalable CRM environment across the university.
• Define and communicate a clear CRM vision that delivers measurable value.
• Chair the CRM Working Group and shape future CRM solution directions for staff, students and stakeholders.

Skills

CRM systems

Stakeholder engagement

Agile methodology

Data analysis

Job description

Department Marketing, Communications and External Affairs

Salary Starting from £47,389, rising to £56,535

Are you ready to shape how a university builds meaningful, lasting relationships with its stakeholders?

Stakeholder engagement is central to the University’s success. This newly created CRM Service Owner role offers a unique opportunity to work collaboratively across the institution to deliver our strategic ambitions through effective, enterprise-level CRM solutions.

About the role

This is an exciting time to join! Our CRM Future Project is already delivering tangible benefits and is backed by strong senior sponsorship. Building on this momentum, you will provide expert advice, act as a business ambassador for agile CRM development, and provide strategic oversight to ensure CRM initiatives agreed through governance are successfully delivered.

Based within the Marketing team, you will

• hold a cross-organisational mandate to own and develop a stable, scalable CRM environment
• define and communicate a clear vision for CRM, ensuring it meets operational needs and delivers measurable value across the University.

You will also chair the CRM Working Group, bringing together practitioners from across the University, and play a key role in shaping the future direction of CRM solutions that support staff, students, and the wider stakeholder community.

About you

We are looking for someone who:

• has significant experience working with CRM applications in a complex organisation
• is confident engaging with stakeholders at all levels of the organisation
• can see the bigger picture and understand how CRM strategy supports organisational priorities
• can translate technical concepts into clear, meaningful business benefits
• enjoys monitoring product performance and analysing data to drive improvement
• has experience working with external suppliers and an understanding of procurement processes

Further information

This role is offered on a full time (36.5 hours per week) permanent basis.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• Generous employer contributory pension schemes
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
• Local discounts, including free entry to the Holburne Museum in Bath
• An excellent reward package that recognises the talents of our diverse workforce
• Employee assistance services through Health Assured, including access to the Wisdom app

We’re committed to creating a health-supporting working environment where everyone can thrive and be at their best. We offer a range of resources to enable you to do that from your first day here, including:

• Staff support groups and networks
• A network of Staff Wellbeing Champions
• A suite of tools, resources and frameworks that enable you to be at your best and thrive

Right to Work in the UK:

We do not assess immigration or right to work status until offer stage. Being invited to interview does not guarantee you are eligible for visa sponsorship and all offers are conditional on meeting right to work requirements. Further information is available on our application support webpage.

Anonymous shortlisting:

We are constantly seeking to reduce the unconscious bias that enters any assessment process, with the goal of creating an inclusive and equal assessment process. To support this, personal details such as your name, may be removed from application forms at the initial shortlisting stage.