CRM Manager

Lloyds Banking Group; City of Westminster; Hybrid; GBP 49,000 - 54,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounts on lifestyle

30 days holiday

Wellbeing programs

Parental leave

Job summary

Lloyds Banking Group is seeking a CRM Manager to design, deliver and optimise CRM campaigns across UK and EEA markets. You will own end-to-end lifecycle journeys across email, push, in-app messaging and SMS, targeting onboarding, activation and retention.

You will partner with Growth, Product and Data teams, guiding segmentation, testing and optimisation to improve engagement and lifetime value. Hybrid work pattern with flexibility benefits are offered.

Qualifications

• Proven experience in CRM, lifecycle or retention marketing.
• Experience delivering multi-channel CRM campaigns across email, push, in-app and SMS.

Responsibilities

• Design, deliver and optimise CRM campaigns to drive engagement and retention.
• Own end-to-end lifecycle campaigns across channels and segments.
• Advise stakeholders on best practices and emerging trends in lifecycle marketing.

Skills

CRM

Lifecycle marketing

Multi-channel campaigns

Segmentation

Automated journeys

Data analysis

GDPR knowledge

Stakeholder mgmt

Cross-functional collaboration

Tools

Braze

Iterable

Salesforce Marketing Cloud

Job description

JOB TITLE: CRM Manager

SALARY: £48,987 - £54,430

LOCATION: Belfast, Birmingham, Bristol, Chester, Edinburgh, Halifax, Leeds, London, Manchester

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you'll be doing

As a CRM Manager, you will play a critical role in designing, delivering and optimising CRM campaigns that drive customer engagement, retention and lifetime value across UK and EEA markets. Working closely with Growth, Product and Data teams, you will own the end-to-end delivery of multi-channel lifecycle campaigns across email, push, in-app messaging and SMS. You'll manage onboarding, activation and retention journeys, leverage data and customer insights to deliver personalised experiences, oversee campaign execution and quality assurance, and continuously test, learn and optimise initiatives to improve customer engagement and retention. You will also act as a CRM subject matter expert, advising stakeholders on best practice and emerging trends in lifecycle and retention marketing.

Why Join us?

If you think all banks are the same, you're wrong. We're a pioneering, fast-changing business that's shaping finance as a force for good. If you're after a role where you can have an impact and do the best work of your career, you've just found it

What we're looking for?

• Proven experience in CRM, lifecycle marketing or retention marketing roles
• Experience delivering multi-channel CRM campaigns across email, push notifications, in-app messaging and SMS
• Strong understanding of customer segmentation, lifecycle marketing and retention strategies
• Experience building and optimising automated customer journeys
• Data-driven approach with the ability to translate insights into actionable campaign improvements
• Experience analysing campaign performance and customer engagement metrics
• Knowledge of GDPR and CRM communication regulations across the UK and EEA
• Strong stakeholder management, communication and project management skills
• Experience working cross-functionally with Growth, Product and Data teams

And it would be great if you had any of the following...

• Experience within fintech, financial services or consumer technology organisations
• Hands-on experience with Braze
• Hands-on experience with Iterable
• Hands-on experience with Salesforce Marketing Cloud
• Experience with personalisation and dynamic content strategies
• Experience scaling CRM operations within a high-growth environment
• Knowledge of emerging trends and best practices in lifecycle and retention marketing

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We are committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role and have a disability, long-term health or neurodivergent condition, through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers - just let us know what you need.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies