CRM Officer

The East Kent Colleges Group; Ashford; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

27 days holiday

Flexible personal leave

Exclusive discounts & perks

Wellbeing and health support

Pension scheme

Job summary

The East Kent Colleges Group is seeking a proactive CRM Officer to support and enhance the organisation's CRM system. You will maintain data quality, provide daily user support, and deliver training to staff across departments, becoming a subject-matter expert on the platform.

You will work with colleagues to identify improvements, support system enhancements with the Business Insights Manager, and ensure users receive timely, effective service while safeguarding data integrity across EKC Group.

Qualifications

• Experience with CRM systems and data management is essential.
• Experience in marketing or digital customer-facing roles is beneficial.
• Ability to train and support system users across departments.

Responsibilities

• Support and enhance the group’s CRM usage across EKC Group.
• Maintain CRM as the source of truth for data and relationships.
• Provide day-to-day user support and training, ensuring timely responses.
• Identify process improvements and assist with system enhancements with Business Insights Manager.

Skills

Data quality

User training

CRM system support

Stakeholder collaboration

Job description

Are you passionate about building strong relationships and using data to enhance the student journey? - Join us as CRM Officer EKC Group are seeking a proactive and organised CRM Officer to support and enhance the use of our Customer Relationship Management (CRM) system across the organisation. As a CRM Officer you will support and enhance the use of our CRM system across EKC Group, maintaining our CRM as the 'source of truth' for our business and stakeholder relationships. You will become a subject matter expert for the Group's CRM platform, providing day-to-day support and training to users, maintaining high standards of data quality, and helping to develop new ways of using the system to support organisational objectives. Working closely with colleagues across multiple departments, identifying opportunities to improve processes, supporting the Business Insights Manager with system enhancements, and ensuring users receive timely and effective support. You will play a key role in ensuring our CRM remains accurate, effective, and user-friendly, supporting colleagues across the Group to strengthen employer engagement and make informed decisions.

Key Details

You will be a confident and organised individual with a strong interest in digital systems, data quality and user support. You will enjoy working collaboratively with colleagues across different teams, helping them to use CRM effectively and identifying practical ways to improve processes. With excellent attention to detail, strong communication skills and a proactive approach to problem-solving, you will be comfortable maintaining accurate information, supporting system improvements and ensuring users receive a positive and responsive service. This role will suit candidates that have experience of working with systems, but also in marketing or digital customer facing roles.

Outstanding Ofsted Provider

East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our 'Strong' skills grading by Ofsted.

Commitment to Safeguarding

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles. As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults. These checks include conviction/caution self-declaration, Enhanced DBS check and obtaining sufficient referencing.

Salary: £30,388 per annum Contract: Permanent Hours per week: 37

Alongside our priority of excellent student experience, we also focus highly on our employees! Here are just some of our benefits when working for the East Kent Colleges Group:

• Generous and Consistent Holiday Pattern (27 days)
• Flexible Personal Leave
• Exclusive Discounts & Perks
• Wellbeing and Health Support
• Competitive Pension Scheme