CRM Specialist: Data-Driven Student Engagement

Ashford College; Broadstairs; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

27 days holiday

Personal leave

Discounts & Perks

Health support

Pension

Job summary

East Kent Colleges Group seeks a CRM Officer to support the group’s CRM platform, act as a subject matter expert, and train users while maintaining data quality. You will work closely with colleagues across departments to ensure CRM data remains accurate and actionable.

You will collaborate with the Business Insights team to identify improvements, support system enhancements, and deliver timely, effective user support across the organisation.

Qualifications

• Experience with CRM systems and data quality management.
• Strong written and verbal communication and training skills.
• Collaborative mindset with ability to work across departments.

Responsibilities

• Provide day-to-day CRM support and training to users across the group.
• Maintain high standards of data quality and CRM accuracy.
• Identify opportunities to improve CRM processes and support system enhancements.

Job description

East Kent Colleges Group seeks a CRM Officer to support the group’s CRM platform, act as a subject matter expert, and train users while maintaining data quality. You will work closely with colleagues across departments to ensure CRM data remains accurate and actionable.

You will collaborate with the Business Insights team to identify improvements, support system enhancements, and deliver timely, effective user support across the organisation.