CRM Officer

Ashford College; Broadstairs; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

27 days holiday

Personal leave

Discounts & Perks

Health support

Pension

Job summary

East Kent Colleges Group seeks a CRM Officer to support the group’s CRM platform, act as a subject matter expert, and train users while maintaining data quality. You will work closely with colleagues across departments to ensure CRM data remains accurate and actionable.

You will collaborate with the Business Insights team to identify improvements, support system enhancements, and deliver timely, effective user support across the organisation.

Qualifications

• Experience with CRM systems and data quality management.
• Strong written and verbal communication and training skills.
• Collaborative mindset with ability to work across departments.

Responsibilities

• Provide day-to-day CRM support and training to users across the group.
• Maintain high standards of data quality and CRM accuracy.
• Identify opportunities to improve CRM processes and support system enhancements.

Job description

About The Role

Are you passionate about building strong relationships and using data to enhance the student journey? - Join us as CRM Officer

EKC Group are seeking a proactive and organised CRM Officer to support and enhance the use of our Customer Relationship Management (CRM) system across the organisation.

As a CRM Officer you will support and enhance the use of our CRM system across EKC Group, maintaining our CRM as the 'source of truth' for our business and stakeholder relationships.

You will become a subject matter expert for the Group's CRM platform, providing day-to-day support and training to users, maintaining high standards of data quality, and helping to develop new ways of using the system to support organisational objectives. W orking closely with colleagues across multiple departments, identifying opportunities to improve processes, supporting the Business Insights Manager with system enhancements, and ensuring users receive timely and effective support.

You will play a key role in ensuring our CRM remains accurate, effective, and user-friendly, supporting colleagues across the Group to strengthen employer engagement and make informed decisions.

Key Details

Salary: £30,388 per annum

Contract: Permanent

Hours per week: 37

Alongside our priority of excellent student experience, we also focus highly on our employees!

Here are just some of our benefits when working for the East Kent Colleges Group:

• Generous and Consistent Holiday Pattern (27 days)
• Flexible Personal Leave
• Exclusive Discounts & Perks
• Wellbeing and Health Support
• Competitive Pension Scheme

Full list of company benefits

About You

You will be a confident and organised individual with a strong interest in digital systems, data quality and user support. You will enjoy working collaboratively with colleagues across different teams, helping them to use CRM effectively and identifying practical ways to improve processes. With excellent attention to detail, strong communication skills and a proactive approach to problem-solving, you will be comfortable maintaining accurate information, supporting system improvements and ensuring users receive a positive and responsive service.

This role will suit candidates that have experience of working with systems, but also in marketing or digital customer facing roles.

Ready to apply?

About Us

Outstanding Ofsted Provider

East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our ‘Strong’ skills grading by Ofsted.

Commitment to Safeguarding

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles.

As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults. These checks include conviction/caution self-declaration, Enhanced DBS check and obtaining sufficient referencing.

It is a criminal offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so.

If you are successful in being shortlisted to interview, your suitability to work with children and vulnerable adults will be explored as part of the interview process.

Commitment to Equality, Diversity and Inclusion

East Kent CollegesGroup is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce.

We are proud to hold the Positive About Disability Award and are a Disability Confident Employer. This confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. With any successful candidate, we will explore any reasonable adjustments to a role due to a health needs or disability.

Similarly, we have a commitment to Care Leavers (Care Covenant Pledge) and to current or previous Armed Forces personnel (Armed Forces Covenant Pledge) with a commitment to interview applicants who meet the positions essential criteria and who have declared this on their application.

We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.

We do not engage with agencies for permanent staff and have an in‑house recruitment team.