CRM Manager - Live Entertainment

JR United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

A forward-thinking company is seeking a skilled CRM Manager to enhance engagement and loyalty for a leading live entertainment organization. In this pivotal role, you will craft personalized campaigns that resonate with diverse audiences, utilizing data-driven insights to refine customer journeys and optimize performance. You will collaborate with stakeholders to present impactful strategies and results, ensuring a seamless user experience across multiple channels. If you are passionate about personalized marketing and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Proven experience in CRM marketing with results-driven outcomes.
• Strong analytical skills and a data-first approach.

Responsibilities

• Develop and deliver CRM strategies to boost engagement and retention.
• Plan and execute targeted, multichannel campaigns across various platforms.

Skills

CRM Marketing

Analytical Skills

HTML Proficiency

Email Design

Communication Skills

Tools

Dot Digital

Job description

CRM Manager - Live Entertainment, London (City of London)

Handle Recruitment is seeking a talented CRM Manager for an iconic live entertainment organisation based in London. Reporting to the Director of Marketing, you will play a vital role in delivering smart, personalised campaigns that connect with audiences across multiple touchpoints.

Responsibilities:

• Develop and deliver CRM strategies to boost engagement, loyalty, and retention
• Plan and execute targeted, multichannel campaigns (email, SMS, MMS, app)
• Utilise tools like Dot Digital to build personalised, data-driven campaigns
• Create impactful email content using design systems and HTML, optimising performance
• Analyse customer data to gain insights, segment audiences, and shape strategy
• Track campaign performance and provide actionable recommendations
• Map and refine customer journeys to improve user experience
• Present strategies and results to stakeholders and partners

Requirements:

• Proven experience in CRM marketing with results-driven outcomes
• Strong analytical skills and a data-first approach
• Proficiency in HTML and email design tools
• Excellent communication skills and ability to influence
• Collaborative, proactive, and passionate about personalised marketing

EU work permit is required. Handle actively welcomes applicants from under-represented backgrounds, promoting equality, diversity, and inclusion.